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Innovation Associates, Inc. Field Service Engineer in Johnson City, New York


Serve as Project Manager

and liaison between company and customer, while providing installation and

training for new customers and Innovation

employees in advanced and/or complex environments where robotic automation exists, analyzing

and resolving all events and issues during the installation and service call processes.



  • Provides

    training for new customers and Innovation

    employees while ensuring performance improvements, quality, and total

    customer satisfaction. Performs periodic follow-up calls to customers

    utilizing the CATS process

    and evaluates results.

  • Consults with

    customer and Innovation

    management for final approval of proposed modifications and


  • Perform system

    analysis of current workflow and proposed setup to improve customer

    efficiency and system effectiveness, including proposals to add, remove

    or modify existing configurations and supporting peripherals.

· Assists Engineering

in the testing of new software and hardware, and develops recommendations to

enhance or replace existing hardware and/or software based on customer


  • Submits written

    and accurate reports in a timely manner.

  • Drives

    continuous improvement for all Customer Service implementation and

    activities while upholding the highest standards of quality and



· Advanced technician level knowledge of installing, troubleshooting

and repairing electromechanically systems.

· Ability to communicate effectively with all levels of

management, employees, subcontractors and customers.

· Ability to focus on the details of the work requirement to

fulfill the requested work in a timely and efficient manner.

· Ability to work within time and budget constraints.

· All installations and

repairs meet specifications and quality standards. Overall satisfaction of customers.

· Ensure that all related work is performed properly,

efficiently and in a cost-effective manner.

· Ability

to analyze and solve problems.

· Ability

to gather data, create, compose, and edit written materials and reports

· Excellent

attention to detail.

· Strong

communication a