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Innovation Associates, Inc. Field Service Engineer in Johnson City, New York

JOB SUMMARY:

Serve as Project Manager

and liaison between company and customer, while providing installation and

training for new customers and Innovation

employees in advanced and/or complex environments where robotic automation exists, analyzing

and resolving all events and issues during the installation and service call processes.

ESSENTIAL

JOB FUNCTIONS:

  • Provides

    training for new customers and Innovation

    employees while ensuring performance improvements, quality, and total

    customer satisfaction. Performs periodic follow-up calls to customers

    utilizing the CATS process

    and evaluates results.

  • Consults with

    customer and Innovation

    management for final approval of proposed modifications and

    documentation.

  • Perform system

    analysis of current workflow and proposed setup to improve customer

    efficiency and system effectiveness, including proposals to add, remove

    or modify existing configurations and supporting peripherals.

· Assists Engineering

in the testing of new software and hardware, and develops recommendations to

enhance or replace existing hardware and/or software based on customer

experience.

  • Submits written

    and accurate reports in a timely manner.

  • Drives

    continuous improvement for all Customer Service implementation and

    activities while upholding the highest standards of quality and

    professionalism.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Advanced technician level knowledge of installing, troubleshooting

and repairing electromechanically systems.

· Ability to communicate effectively with all levels of

management, employees, subcontractors and customers.

· Ability to focus on the details of the work requirement to

fulfill the requested work in a timely and efficient manner.

· Ability to work within time and budget constraints.

· All installations and

repairs meet specifications and quality standards. Overall satisfaction of customers.

· Ensure that all related work is performed properly,

efficiently and in a cost-effective manner.

· Ability

to analyze and solve problems.

· Ability

to gather data, create, compose, and edit written materials and reports

· Excellent

attention to detail.

· Strong

communication a

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