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Thermo Fisher Scientific Scientist II, Field Applications in Jessup, Maryland

How will you make an impact?

Provide qPCR theory, instrument, and application training to Thermo Fisher Scientific's diverse customer base through a variety of interfaces including in-person, phone and email communications. Partners with sales reps to lead qPCR related customer support activities and solve customer escalations effectively. Act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

What will you do?

Pre-Sales Support

  • Perform qPCR product demonstrations at customer or company sites

  • Prepare and present seminars to wide array of audiences

  • Provide service & support contract leads

Post-Sales Support

  • Provide qPCR instrument and applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.

  • Provide qPCR troubleshooting support to customers in the field or by phone/email.

Other Roles & Responsibilities

  • Acquire and maintain theoretical and practical knowledge of qPCR and dPCR applications/workflows.

  • May be required to perform other related duties as required and/or assigned.

  • Autonomously manager customer training schedule and take ownership for negotiate conflicts

How will you get here?

Education

  • Requires a BA or BS in Molecular Biology, Biology, Biochemistry, or related scientific field. Masters or PhD strongly preferred.

Experience

  • Requires a minimum of 3+ years of molecular biology laboratory experience. Hands-on experience of qPCR experience on market-leading platforms is essential. 1+ year of working with Life Technologies/Applied Biosystems real-time PCR instruments preferred.

  • 1+ years of teaching strongly preferred. Experience in presenting technical materials in written and verbal form is critical. Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.

Knowledge, Skills, & Abilities

  • Think critically and with innovation to resolve complex problems efficiently.

  • Flexible & proactive leader.

  • Strong emotional intelligence.

  • Demonstrates clear and concise communication with a diverse population.

  • Embraces change & challenges the status quo.

  • Has a customer-first focus and keenly aware of market trends and competitors.

  • Typically works remotely from home office or in the field with customers.

  • Travel may range from 50% to 75%.

  • Valid Driver's license is required.

  • Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.

  • Demonstrations may require moving equipment, manual dexterity, and ability to lift up to 50 pounds

*EVGSS2020

*GTSDouble

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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