USACares Jobs

Job Information

Salesforce.com Regional Success Architect in Jersey City, New Jersey

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job Details
Strategic Customer, Product & Partner Engagement (SCPPE) is a team within Salesforce's Customer Success Group (CSG) with top subject matter professionals covering key Salesforce's products, programs, and processes. We help drive relationships and success with our largest customers and ensure they get the best out of their Salesforce investments. SCPPE helps align technology and product partners and ensures that CSG Field and Go-To-Market (GTM) professionals have the tools and information they need to be successful in their jobs and drive customer success.

Core Platform Success Architects provide tailored guidance to our most strategic customers using their deep Salesforce product expertise. They work collaboratively within the wider SCPPE team as well as with key partners within Salesforce such as Success Managers, Services, Sales, Support, Product Management, and Engineering to make our customers successful.

A Salesforce Core Platform Success Architect is an experienced domain specialist of the Salesforce Core Platform (meaning the platform that supports Sales Cloud, Service Cloud, Experience Cloud plus a host of other custom applications). They can quickly establish relationships with both business and technical audiences and serve as trusted advisors in crucial conversations. They are CRM domain specialists and are grounded in business value - with lenses on both Salesforce and Customer Success. They help Salesforce increase customer adoption, enable services opportunities, prevent customer attrition & support big-bet sales opportunities.
RESPONSIBILITIES

Help clients consistently meet/exceed goals and metrics

Guide customers on implementing performant solutions and processes

Provide relevant technical architectural recommendations in areas such as integration patterns, security, and authentication solutions and enhancements specific to customers' business needs

Provide prescriptive recommendations for improving system performance

Conduct Account Reviews and develop Attrition Mitigation strategies

Conduct 1:M Customer Webinars

Enable Customer Success Managers on technical topics

Actively demonstrate and contribute to the overall knowledge base and expertise of the community

Generate positive feedback from internal teams and leadership

Show continued professional growth and development
EXPERIENCE AND SKILLS

Six + years experience and a demonstrated ability in technical support or consulting, including deep functional and technical knowledge, in Salesforce Sales, Service or Experience Cloud. Features knowledge, capabilities, standard methodologies usage, and how to deploy and integrate with other systems.

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and promote standard methodologies.

Ability to work independently and be a self-starter, prioritize, manage multiple concurrent engagements for high-quality outputs and perform effectively under pressure.

CRM domain expertise including the understanding of business processes like Sales, Service or Support

Experience crafting customized technology solutions that connect internal teams, drive efficiency, and encourage team cohesion across multiple business units

Experience extending the capabilities of pre-build applications to deploy scalable and robust solutions
DESIRED

Experience in developing technology solutions with languages such as Apex, Java, JavaScript.

Architecture exposure across systems integration, application architecture, TOGAF, PaaS, SaaS, ALM.

Experience designing security and compliance controls determined by industry or customer demand

Experience dealing with large scale, technologically or functionally complex accounts, which are constantly challenging product capabilities

Understanding the fundamentals of digital marketing, Salesforce Marketing Cloud, or other relevant ESP experience plus.

Previous CDP experience plus.
DESIRED QUALIFICATIONS AND CERTIFICATIONS

Salesforce product certifications including Salesforce Administrator, Platform App Builder or Platform Developer

Functional or technical knowledge of Salesforce products and features such as Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud. An understanding of capabilities and standard methodologies.

ForColorado-based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:

\*LI-Y

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this .

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

DirectEmployers