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VIAD Jasper Lodging, Hotels Manager in Jasper, Canada

Leading a culture of consistently improving guest service, employee engagement, and financial results at the Crimson and Marmot Hotels in Jasper.

  • Work in a dynamic, culturally diverse team from around the globe

  • Seasonal work experience in iconic, unforgettable, and inspiring locations

  • Fast-paced and active position – get your step counter ready!

  • The chance to work in an inclusive culture and make life-long friends

  • Opportunities for career growth or future work at other Pursuit locations

  • Access to one of the world’s most beautiful and iconic National Parks

Primarily focused on leading a culture of consistently improving guest service, employee engagement, and financial results at the Crimson and Marmot Hotels in Jasper. The successful candidate must have solid experience in multiple operational departments. Reporting directly to the Director of Operations, Jasper Lodging, the successful candidate will play a key role in providing leadership, direction and support.

  • Collaborates with peers in the development of the hotel’s strategic plan, business plan and play a key role in the implementation and adjustment of plans

  • Manage Front Office operations, and oversee operations of the Hotel

  • Ensure all Front Desk team members are properly trained

  • Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan

  • Ensure financial outlooks for hotel is at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets

  • Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedure or policy improvements may be effective

  • Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations

  • Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered

  • Identifies broadly impacting challenges, resolving and managing cross- departmental service issues

  • Meet regularly with the Jasper Lodging Hotel Managers, Director of Operations and VP, Lodging

  • Conduct weekly room inspections for cleanliness and maintenance

  • Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided

  • Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing

  • Develop and participate in the succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization

  • Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements

  • Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures)

  • Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property

  • Ensuring adherence of operations to Pursuit and Viad policies and procedures

  • Upholds the “Always Honest” values

  • 3-5 years’ experience participating strategically and operationally at a Management level

  • Post-Secondary diploma/degree in Hospitality Management or related discipline

  • A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience

  • An innovative thinker who provides solutions to ensure support of guest and employee needs

  • Proven team-builder with outstanding motivational skills and coaching ability

  • High degree of attention to detail and professionalism

  • Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience

  • Results oriented with the ability to be flexible

  • Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations

  • Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

  • Independent. You’ll spend your days in and around our historic hotel

  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Job ID # (iCIMS): 2021-19628

External Company Name: Banff Jasper Collection by Pursuit

External Company URL: https://www.banffjaspercollection.com/

Street: 76 Connaught Dr

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