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VIAD Jasper Lodging, Front Desk Agent, $16/hr in Jasper, Canada

Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

  • Work in a dynamic, culturally diverse team from around the globe

  • Seasonal work experience in iconic, unforgettable, and inspiring locations

  • Full-time work of 35+ hours weekly across the summer season

  • Fast-paced and active position – get your step counter ready!

  • The chance to work in an inclusive culture and make life-long friends

  • Opportunities for career growth or future work at other Pursuit locations

  • Access to one of the world’s most beautiful and iconic National Parks

  • Process telephone calls

  • Process group arrivals and departures

  • Register arriving guests and assign rooms

  • Process guests’ departures, calculate charges and receive payment

  • Take, cancel, and change room reservations

  • Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required

  • Refer major guest complaints to Hotel Manager or Front Desk Supervisor

  • Balance cash and complete balance sheets, cash reports and related forms

  • Provide information on hotel facilities and services, and local points of interest

  • Arrange services required for guests with special needs

  • Provide information regarding room status and special guests to other departments

  • Learn the Emergency Response Manual thoroughly

  • Learn the Night Audit procedures.

  • Perform related Front Desk duties as directed by Supervisor

  • Previous experience or education an asset

  • Neat and clean in appearance and work habits

  • Pleasing, outgoing personality

  • Knowledge of languages is considered an asset

  • Ability to accept direction

  • Solid understanding of guest service principles

  • Good communication skills

  • Ability to accept direction.

  • Knowledge of computers, will train

  • Typing skills an asset

  • Ability to work within a Team

  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

This fun, summer job has contract dates starting immediately, and in April, May and June through October 12, 2021.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

  • Independent. You’ll spend your days in and around National Parks

  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Job ID # (iCIMS): 2021-17053

External Company Name: Banff Jasper Collection by Pursuit

External Company URL:

Street: 76 Connaught Dr