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HUFCOR INC. Helpdesk Desktop Technician in JANESVILLE, Wisconsin

JOB REQUIREMENTS: Position Summary: The Helpdesk/Desktop Technician is the initial point of contact for all employees requiring support on desktop hardware, software and/or other IT maintained systems. This position oversees the Hufcor system providing feedback and resolution as well as tracking of user help requests. Essential Duties & Responsibilities: *Provide initial support to employees in Janesville and Regional Offices to resolve issues as requested and perform timely escalation of issues which cannot be resolved immediately. *Provide technical support to end users on a variety of issues. *Respond to telephone calls, email, walk-ups, and other requests for technical support. *Identify, research, and resolve technical problems. *Document, track, and monitor the incidents in the Helpdesk system to ensure a timely resolution. *Proactively follow up with customers or team members to verify solutions were successful and satisfaction resolution. *Communicate special circumstances to end-users i.e. system down time or other system problems. *Work with second-level support resources i.e. site services and application developers. *Troubleshoot login, printing and job issues for iSeries client connections. *Grant access to new and existing users on Network as directed and manage network user account administration. *Remove / inactivate users on Network as directed. *Special projects as assigned (e.g. mass deployments). *Crosstrain within internal IT group. *Document / update Helpdesk processes and procedures. *Maintain Helpdesk system, including help desk requests such as: oDesktop hardware and software oNetworking, printers, copiers oInforXA profiles and work management oUser initial profile setup and administration oTelecommunications and cell services oManagement of patches and updates *All other special projects and duties as assigned. Knowledge, Skills and Abilities: *In-depth knowledge of networks and PC-based hardware and software, including implementation activities *Excellent organization skills, detail oriented and able to set priorities *Excellent communication skills, both verbal and written *Knowledge of networking and connectivity, particularly for multi-user environments *Knowledge of Office 365 and supporting MS Teams and Outlook *PC proficiency and familiarity with various software packages *Problem solving / troubleshooting skills *Ability to maintain confidentiality *Efficient at multi-tasking *Good organization skills *Ability to work under high stress at times *Ability to evaluate new external program and suggest when appropriate *Ability to come up with creative and innovative solutions *Ability to work extra hours, when required *Strong technical skills,... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran's status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A457E666E8C14566

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