Google Strategic Partner Manager, Creator Development, YouTube (English, Indonesian) in Jakarta, Indonesia
Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from Indonesia due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.
Bachelor's degree or equivalent practical experience.
2 years of experience in an external-facing customer interaction role with customer support, sales, and/or relationship development.
Ability to speak and write in Indonesian fluently to liaise with Indonesian-speaking partners and stakeholders.
Experience in process management and developing customer relationships.
Experience with new business development and building long term external partnerships.
Knowledge of the online entertainment space in Indonesia as well as YouTube.
Knowledge of online videos and content creators/partners.
Ability to speak to business stakeholders.
Excellent organizational, analytical, problem solving and influencing skills.
The YouTube Partner Program engages millions of content creators. Many of these creators are responsible for original content on YouTube, and are building the media companies of the future. The Online Partnerships and Development (OPD) team makes sure that YouTube's creators around the world have a great experience and achieve success on the platform.
As a YouTube Strategic Partner Manager, you'll use your interest in video, the media, and the Internet, to acquire a deep understanding of our content creator's businesses and distribution goals. With this understanding, you will proactively acquire new partners for the platform and identify opportunities and solutions to promote greater account performance and creators’ growth. You will help identify target partner groups and develop at scale solutions to acquire partners. In addition, you will be responsible for managing all post-acquisition partner activities and representing YouTube's user, product, and program interests to the partner.
You will give launch support to new partners, plan forecasting and report partner metrics, determine relevant strategies, drive new business opportunities, and ensure prompt and proper resolution of business and technical challenges with the partner. You will also work as a key member of a dynamic team, representing the needs of Indonesian partners in partner program planning and development.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Manage a portfolio of YouTube creators in Indonesia in the areas of Entertainment, Kids and Learning, Gaming, Beauty and Fashion, Cooking, Sports, News, and more, and help them grow their presence on our platform.
Manage your portfolio of creator accounts towards performance goals, including maximizing watch time hours, platform engagement, audience growth, community interaction, and business growth.
Drive, measure, and analyze overall creator performance against key metrics as well as streamline operational workflows and process improvements.
Work collaboratively with your team and cross-functional partners to develop and implement creative ways to improve customer relationships, grow distribution and business growth. Support, and communicate effectively with Indonesian speaking customers.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .