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Citigroup IT Business Unit Int Analyst in Jacksonville, Florida

Overall responsibility supporting technology production management teams providing analysis, performance reporting and adhoc reporting for technology goals and objectives of services. Applies analytical thinking and knowledge of data analysis tools and methodologies. Attention to detail when making judgments and recommendations based on the analysis of factual information. The individual will be accountable for creating daily, weekly, monthly and adhoc management reporting including insightful commentary. Responsibilities include creation of new excel workbooks, merging data from multiple sources, creating macros, modifying Cognos reports and maintaining sharepoint including archiving reporting. This role spans across GCB to produce Global and regional reporting/analytics. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Tracks business unit performance against the IT business plan and service level agreements; identifies gaps. Contributes to and / or creates internal communications. Works on mergers & acquisitions activities. Creates and prepares reports, metrics and presentations. Utilizes good understanding of procedures and concepts in own area and basic knowledge of other technical areas. Applies good understanding of how the team and area integrate with others in accomplishing objectives. Provides informal guidance to new or lower level employees. Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exchanges ideas and information in a concise and logical manner. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Manage the assembly and reporting of incident, problem and change data for the purposes of analytical assessment and categorization. Manage data quality of all input sources and system of record to ensure reporting provides the most current view/data available. Create Adhoc analysis and data extracts for management when needed. Interface with service delivery providers and warehousing services to ensure data from source systems is stored and available for reporting purposes. Develop Cognos and Excel reports to produce quality and performance metrics Compile findings, commentary and recommendations into dashboards, presentations, and executive reports. Interpret data and results to identify source causes, themes, trends and areas to improve IT performance and quality of services. Collaborate with other sector analysts to remain current and in sync with reporting categorizations, enterprise formatting, KPIs and criteria being used. Manage the Team SharePoint for organization of information, capacity and clean up. Qualifications: 2-5 years of experience in a technology planning role. Advanced development of Excel reporting to be able to merge data from multiple sources with differing formats.  (pivot tables, formulas, macros using VBA) Advance knowledge using MS office suite of applications: Outlook, Excel, Word, Powerpoint, Sharepoint, Experience with SQL, Javascript and Angular Financial industry understanding of customer touch points Knowledge of ServiceNow with understanding of how ServiceNow works including incident, problem and change management. Strong attention to detail related to data quality control and documentation consistency  Comfortable dealing with ambiguity and forming logical actions as result Demonstrated ability to work with broad range of functional teams and management. Self-directed, motivated to manage imperfect information and drive to successful conclusions. Skilled in handling constant pressure, juggle multiple demands. Self-directed, motivated to manage imperfect information, decision and drive to successful conclusions. Strong communication skills. Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family: Technology Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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