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Mayo Clinic IT Application Analyst in Jacksonville, Florida

City Jacksonville

State Florida

Telecommute Yes

Department Information Technology

Position description

The Radiation Oncology and Nursing Systems Unit is seeking to fill an Application Analyst position to meet the growing needs of the Radiation Oncology Practice in Florida and remotely across enterprise. The successful candidate is expected to provide excellent level 2 support for multiple Radiation Oncology applications and their corresponding hardware. This position participates in an on-call rotation and is responsible for troubleshooting application and hardware issues and engaging senior IT and vendor resources as necessary to restore services. This position requires a high level of organization, sound judgment, and decision-making ability; excellent verbal and written communication skills; and the ability to work effectively across teams. Works with providers, and staff to diagnose and resolve application and hardware issues.

Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.

Maintains knowledge of existing systems and is certified in the vended application, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced.

Resolves customer problems with software and responds to requested improvements and enhancements.

Researches requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements.

Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs.

Manages small- to mid-sized projects. Contributes to software testing activities.

May be required to provide 24/7 on-call support.


Bachelor’s Degree OR Associate’s Degree with 2 years’ experience in business analysis.

Additional qualifications Vendor application certification may be required.

Exemption status Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,468.00, based on a full-time position.

Benefits eligible Yes

Schedule Full Time

Hours / Pay period 80

Schedule details

Monday - Friday Days

This position is 100% telework, however, candidates are required to be located within 20 miles radius from Jacksonville and be able to be on campus as needed within 30 minutes.

Site description Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Category IT and Engineering

Career profile Information Technology

Job posting number 138081BR

Recruiter Shelly Weir

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.