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ADT Security Services, Inc. Customer Support Rep II. in Jacksonville, Florida

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At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most



Job Summary:

You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

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Orientation and training for this position will begin Monday, May 5th, 2020

Why do you want to be an Everyday Hero? Why ADT?

  • Opportunity to advance in your career!

  • ADT offers full benefits on the 1st of the month after 31 days of employment

  • Medical, Dental, Vision and 401IK

  • Paid vacation time

  • Tuition Reimbursement

Our Ideal Candidate looks like this:

  • High school diploma or equivalent required

  • Some college ideal; degree preferred

  • Call center experience highly preferred

  • Minimum of one (1) year of customer service experience required

  • Technical aptitude, problem solving skills

  • Successful completion of online pre-employment assessment

Think you have what it takes to join our team? Apply today!

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Title: Customer Support Rep II.

Location: Florida-Jacksonville

Requisition ID: 2011705