Comcast Acct Exec 2, Community Account Sales in Jacksonville, Florida
Responsible for selling products and services to privately owned multi-dwelling properties/communities. Serves as point-of-contact for customers in assigned area. Manages contracts for accounts. Represents the Company at meetings, social functions, or in the community. Works with moderate guidance in own area of knowledge.
Secures new and maintains existing commercial internet, video and voice services. Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, door-to-door canvassing, customer referrals and partner relationships.
Manages defined territory to include development of local business partnerships and organizational affiliations and local enhancement of Company positioning and brand.
Provides exemplary customer service in order to build and maintain strong relationships between customers and the Company. Addresses complaints quickly including billing and service issues, provides prompt follow up and advises management of any situation outside position's scope of authority.
Manages contracts including renewals and new contracts. Reviews all associated documentation for accuracy. Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
Assists in the preparation of project status reports and maintains accurate sales/service records and customer activity records.
Keeps current with developments within the industry. Monitors and evaluates competitive services and products.
Makes presentations to Managers and Developers and attends meetings and social functions to maintain a high level of visibility for the Company.
Contributes to the development of the annual budget. Quantifies capital needed for business unit activities and operating expenses. Analyzes revenue projections to determine affect on cable systems and contracts.
Achieves and exceeds assigned sales and business quality objectives.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.