Canon USA & Affiliates Senior Solutions Analyst in Itasca, Illinois
Responsible for providing expert technical advice, consulting to sales teams and customers in design and implementation of complex and enterprise software solutions and professional services. Provide technical support in sales presentations, customer training, and the delivery of professional services.
Assist the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls. Participate in on-site visits to customers for meetings, surveys and inspections. Meet with customer IT staff as technical advisor. Assist with RFP responses and provide on-going project management support on large, complex, diverse and challenging solution architecting and implementation. Assist in the installation and integration of products and product applications. Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions. In addition, will participate in the preparation of large, high value sales proposals; ensuring configurations are complete and accurate. Interfaces with the sales team as a technical advisor during sales cycle of software workflow solutions through professional services. Trains customers on all products, through the use of Professional Services, not covered by Product Training.
Associates degree in a relevant field service or equivalent experience required, plus 7 years of related field service experience. Relevant business experience relating to technical service and support. Support for Large Format required. Extensive travel may be required, up to 70% with overnight stays. Valid drivers' license and acceptable driving record necessary. Certain minimum auto insurance coverages are required.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Location US-IL-Itasca | US-TX-Irving
Company Canon Solutions America, Inc.
Requisition ID 24402
Category Product Support
Position Type Full-Time