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AIT Worldwide Logistics Sales Support Coordinator in Itasca, Illinois

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Position Overview:

The Sales Support Coordinator will serve as a liaison to provide increased level of support for all aspects of the sales team and AIT Enterprise wide. Responsible for fulfilling the needs of the sales team with customer facing products and tools, to create a better experience for all sales functions, allowing for increased customer interaction, while improving the customer (internal and external) experience.

This position is right for you if you truly enjoy being in a support role and helping others, like to work on process improvements, love to stay busy handling a variety of tasks and consider yourself to be a Rockstar!

What You Will Be Doing Day-to-Day:

  • Ability to manage the life cycle of all customer inquiries and quotes, i.e. RFI?s.

  • Manage the existing sales target reporting process, while assisting in development of CRM tools.

  • Partner with sales on existing QBR processes, while assisting in the development of new tools.

  • Analyze target accounts and provide robust analysis.

  • Partner with the legal and risk management team in managing customer contracts.

  • Manage all leads and continue to be the control tower for leads within our system.

  • Direct involvement with global account customers to provide further assistance, as needed.

  • Actively work and support internal teammates to ensure a high level of performance across the entire organization while sharing ongoing process improvements.

  • Able to maintain detailed knowledge of all sales programs to ensure timely and efficient communication to both internal and external stakeholders.

  • Other duties and responsibilities will be assigned as business demands deem necessary.

What We Look for in Teammates:

  • A team player who works well with others ? being respectful to our teammates is a Core Value!

  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.

  • Growth mindset ? being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.

  • Customer service focus ? we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

  • High school degree of equivalent required; Bachelor?s Degree, strongly preferred.

  • Minimum of 3 years of sales support experience, strongly preferred.

  • Ability to learn specific sales service knowledge as is relates to the support of the Sales team and customers.

  • Proficient in Microsoft Office; Word, Outlook, PowerPoint, Excel (Intermediate, strongly preferred).

  • Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.

  • Strong communication skills (including: telephone, e-mail, Skype, and presentations skills) and the ability to communicate accurate information.

  • Ability to work both collaboratively and autonomously in the work setting.

  • Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.

  • Demonstrated ability to analyze and solve problems in an empowered, self-directed/managed work environment.

  • Outstanding customer service skills with high energy, positivity and customer centric attitude.

  • Maintain a high level of professionalism along with extreme discretion with all information at all times.

  • Must be able to perform in a fast pace / high volume work environment.

What AIT Can Offer You:

  • Growing company with a record year in performance that continues to scale!

  • Opportunity to drive significant changes and make an impact across the organization

  • Hands-on and passionate CEO who understands the importance of hiring great talent ? passionately caring for co-workers is a Core Value!

  • Laid-back and open-door work environment

  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced

  • Opportunity for advancement

  • Competitive compensation package

  • Full line-up of benefits

  • Tuition assistance

  • Volunteer program ? it?s also a Core Value ? we actively engage in our communities!

About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT?s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer ? M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext. 5318 or email your resume to