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rking for Philips, <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FJQh2toELeic&data=04%7C01%7C%7Cdc2c8cfa33eb4d73838508d8a0df5aee%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637436228442776440%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Sb9fJxzzt08kMWBm187OfWIDB1wrgvbipDvmBym%2FMvo%3D&reserved=0" target="_blank"> watch this video </a> , visit our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careers.philips.com%2Fcee%2Fen&data=04%7C01%7C%7Cdc2c8cfa33eb4d73838508d8a0df5aee%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637436228442786434%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TXWFPaR3OD8gjgxiPp99bElC4LCzjqFvfpIZSB%2BmACI%3D&reserved=0" target="_blank"> career website </a> , or discover life
at Philips on <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Flifeatphilips%2F%3Fhl%3Dnl&data=04%7C01%7C%7Cdc2c8cfa33eb4d73838508d8a0df5aee%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637436228442786434%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NVClYU28NvmJRVbM8nWkAWisahrkY%2F7wqZYq8FjNB3E%3D&reserved=0" target="_blank"> Instagram </a> . You can also lear
n more about <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careers.philips.com%2Femea%2Fen%2Frecruitmentprocess&data=04%7C01%7C%7Cdc2c8cfa33eb4d73838508d8a0df5aee%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637436228442796427%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BO5j%2FTpviMDkqXVO%2BnPWjg453XKT85yO70J6YJxUhTw%3D&reserved=0" target="_blank"> our recruitment process </a> , or find answers t
o some of the <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.careers.philips.com%2Femea%2Fen%2Ffaq&data=04%7C01%7C%7Cdc2c8cfa33eb4d73838508d8a0df5aee%7C1a407a2d76754d178692b3ac285306e4%7C0%7C0%7C637436228442796427%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4J1OirzkmN%2FJ9JOy2%2B6hW9pT29drqTKq%2F6inTvS2LzI%3D&reserved=0" target="_blank"> frequently asked questions. </a></p><p></p><p> #LI-EU </p><p></p></body></html>

Job Information

Philips Services & Solutions Delivery Specialist with Swedish Language in Istanbul, Turkey

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In this role, you have the opportunity to

Provide operational support to our healthcare customers on daily basis for back-office Services & Solutions Delivery department in a multinational environment.

You are responsible for

  • Processing Purchase Orders in the system which ends with an automatic request to the transportation department

  • Managing invoice disputes on customer requests including issuing credit & debit invoices

  • Informing customers about delays and interruptions with delivery

  • Managing customers queries for spare parts such as price requests or follow-up on PO status

  • Contacting customers and business partners by phone and emails

  • Providing calculation on customer demands for paid maintenance services and repairs

  • Creating quotes for time and material

  • Correcting & updating quotes based on actual work performed by Field Service Engineer

You are a part of

Our Global Business Services EMEA Hub , where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree

  • Fluent English and Swedish

  • Professional experience in fields related to customer service, supply chain or accounting operations would be an asset

  • Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

  • The problem-solving mindset with the ability to identify improvement opportunities

  • Interpersonal skills required in interactions with internal and external customers

  • Ability to multi-task and work in a fast-paced environment

  • Good organizational skills and aptitude for details

  • Cultural awareness when communicating with stakeholders from various countries

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.  

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.

To find out more about what it’s like working for Philips, watch this video, visit our career website, or discover life at Philips on Instagram. You can also learn more about our recruitment process, or find answers to some of the frequently asked questions.

#LI-EU

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