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Capital Vacations Front Desk Agent - Topsider in Islamorada, Florida

WHAT YOU'LL DOLooking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.RESPONSIBILITIESResponsible for the efficient and courteous operation of the front desk.Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.Answers and transfers call from the switchboard using proper telephone etiquette.Answer guest questions about local restaurants and attractions.Make courtesy calls and follow up calls to all guests issues.Send confirmation letters to owners/guests.Coordinate with all other departments to ensure a smooth response to guests requests.Process all incoming revenue from all departments daily.Open and close the credit card machines and cashier audit reports.Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.Order office supplies as needed.Prepare night audit daily.Enter maintenance and service requests in SPI promptly.Make reservations courteously and efficiently.Make room moves and stay over requests for guests as needed to ensure guest satisfaction.Run reports and correct errors before guest check-in.Perform any other inventory management changes as directed by the supervisor or manager.Prepare check-in packets for the upcoming week.Make rental calls to notify owners whether their villa rented or not.Respond to online reviews.Reconcile rentals for the previous month.Check online travel agents for rental inbound.Daily post office and banking run.Block RCI points for unpaid accounts.Manage RCI banking, membership changes, and cancellations.All other duties as assigned by managementBENEFITS, COMPENSATION, TRAININGQUALIFICATIONSHigh School Diploma/GEDExperience from which comparable knowledge and abilities are acquiredBasic computer skillsGreat attention to detailMust have Customer Service skills with the ability to work under pressureDue to nature of job Bilingual (English/Spanish) preferred to perform job duties.Active listener with the ability to solve problemsWork with minimal supervisionMust have verbal and written communication skillsAvailable schedule Ability to work evenings, holidays and weekends are a must

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