Realogy Holdings Corporation Onsite Mobility Consultant - Remote in Irving, Texas
Onsite Mobility Consultant - Remote
Onsite Mobility Consultant - Remote
Join the Cartus team as an Onsite Mobility Consultant
The Onsite Mobility Consultant is responsible for being a positive liaison between the Client Mobility/Internal Team(s), Cartus consultants and the relocating employees. This position is responsible for managing the work to successful set up and support mobile employees going on assignments and international transfers or relocating domestically with a strong focus on project based work including recognizing and driving efficiencies for a more improved end to end experience. This position serves to strengthen the relationship between Cartus and the Client. Location preference is WFH, US Based, and qualified candidates must be willing to work flexible business hours.
Principal/Essential Duties and Responsibilities:
Interacts and engages with the Client and Cartus team regarding Talent Mobility programs. Serves as the consultant resource for second tier customer escalations and exceptions.
Responsible for assignment set up within Client operating systems including but not limited to: onboarding checklist, data entry, prep offer materials, initiations, data gathering/document collection, coordination with partners, compliance.
Keeps Cartus operating systems updated with key information.
Continually seeks and recommends improvements to internal operational processes as well as bring recommendations for relocation program improvements and efficiencies to Cartus Account Management for presenting to the Client.
Demonstrates knowledge of Cartus products and services.
Onsite Training including assistance with building onboarding plans and conducting training.
Nike System Subject Matter Expert & resource for onsite team.
May assist with ad hoc projects associated with the Client's mobility needs including but not limited to:
Identifying a Problem Statement, Identifying Solutions, Partnering to Build Plan.
Presentation of Proposal, Implementation including communication plan to stakeholders.
Bachelor’s degree or equivalent combination of education and experience
3-5 years Relocation experience including direct interaction with client contact(s) is strongly preferred
Exemplary customer service skills – if internal candidate must be meeting or exceeding all performance targets in current role
Good fit with the “Client” culture
Ability to effectively present information and respond to questions from management, customers and employees
Strong relationship management and collaboration skills
Demonstrated ability to be consultative and solutions oriented as well as problem solve, make decisions and manage multiple priorities simultaneously
Ability to deal with ambiguity and resourcefulness
Basic project management skills
Strong communication, written and verbal skills
Strong adherence to process/audit compliance
Communication across different cultures
Highly capable/capacity to grow
ATLAS functionality knowledge preferred
Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
Cartus is the trusted industry leader (http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf) , guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.
EOE AA M/F/Vet/Disability