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Citigroup Infrastructure Delivery Manager - AVP in Irving, Texas

Abo ut Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

CTI Business Operations enables technology managers across the organization to effectively manage their resources and deliver their commitments in support of CTI's strategy, goals, and performance metrics. This is achieved through the provision of commercial aspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.

The Employee Engagement, Product Marketing, and Change Adoption Team manages and strengthens CTI’s internal employee engagement, culture, onboarding, as well as talent and development initiatives. The team elevates knowledge and understanding of organizational changes and structures within CTI, ensures awareness of technology strategies across CTI and Citi, and drives user adoption through change management and impactful technology marketing.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

We are seeking an Infrastructure Delivery Manager who has experience developing plans, scoping requirements, and managing project activities in the technology area. The role requires interaction with global technology partners providing project management, documentation, and facilitation of workstreams supported across Citi's global footprint. This is an individual contributor role.


  • Work individually as well as engage others and lead project teams to deliver desired outcomes in a timely manner

  • Works with PMO to manage internal private cloud projects

  • The central point of contact for project intake from Application teams and other Business partners

  • Coordinate communications, tasks, and project plans for cross-functional requirements and efforts across business units and stakeholders

  • Use JIRA and other appropriate tools and techniques to gauge project progress, proactively identify risks and changes to the scope, schedule, define, and track remediation actions across projects

  • Participate in scrum processes to track dependencies and understand the scope

  • Handles escalations within the Engineering and Operations

  • Recommends and oversees process improvements

  • Report status on a regular basis through various forums

  • Create management level reports

  • Look for opportunities to reduce team workloads

  • Scheduling internal candidate interviews for the organization

  • Manage Contracts for expirations and staffing requirements

  • Coordinate vendor communications and scheduling among teams

  • Manage the risks, issues and work with the teams to take corrective measurements

  • Monitoring all projects to ensure that project managers and teams meet milestones

  • Consult with stakeholders to gather and document requirements and specifications for solutions and enhancements

  • Communicate project plans and routine updates on project status and issues/risks to the project team, stakeholders, and management

  • Facilitate discussions, conduct meetings, and drive initiatives to conclusion

  • Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions

  • Contribute to the development, maintenance, and implementation of standards and strategies

  • Partner closely across a multitude of stakeholders to ensure process improvements are implemented and adopted by the business


  • 5+ years of demonstrated experience with managing IT Infrastructure projects and/or technical experience

  • Proficient in creating, interpreting and applying policies, standards and procedures

  • Strong organizational skills with a successful track record of managing expectations, delivering results, and meeting milestones

  • Excellent communication skills

  • Demonstrated experience in Agile project planning, execution, risk planning and change management

  • Broad and comprehensive knowledge of Project Management

  • Strong and proven practical experience in project management, which was gained through managing large and complex projects

  • Experience in managing and implementing successful projects

  • Ability to work positively with a wide range of individuals across the organization

  • Ability to manage the projects in an agile environment

  • Ability to find innovative ways to resolve problems

  • Strong ability to influence without authority

  • Team player who can put their success below the success of the team

  • Understanding of technologies

  • Understands Engineering and Operations in a large organization is a plus


  • Bachelor’s/University degree or equivalent experience

Job Family Group:


Job Family:


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.