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Kelly Services Customer Service Representative (Call Center) in Irving, Texas

Call Center / Customer Service Representative (Multiple Openings)

The successful candidates will have the opportunity to work for our client, in the banking industry. Position will be based in Irving, TX.

This is a 6-month project with possibility of renewal. Candidates must be eligible for direct W2 contract.

Pay: $14.89/hr (Standard rate)

Working hours: Monday-Friday 8am to 5pm and Saturdays 9am to 2pm (with a set flex day each week). Candidates must be able to work Saturdays.

Job Descriptions:

The Customer Service Representative (CSR) will receive 3 weeks of training. Calls will be monitored, and you will be coached based on those monitors. You will work in a professional environment. There are strict attendance policies.

The CSR is r esponsible for:

  • Providing high quality telephone customer service to customers.

  • Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact.

Job Requirements:

  • High school diploma or GED.

  • 6 months or more of recent Customer Service Call Center experience.

  • Good keyboard, phone, and PC skills using word processing and spreadsheet software.

  • Excellent phone etiquette, customer service and communication skills.

  • Ability to quickly gain knowledge of all assigned products.

  • Ability to solve problems rapidly.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.