Lehigh Hanson Credit Portfolio Representative in Irving, Texas
Line Of Business: Corporate Administration (SSC, IT, Employee Services, Etc.)
Primary Location: Irving-TX
The Role and the Company
Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.
The Credit Representative role is based in Irving, Texas and reports directly to the Credit Supervisor/Manager.
The incumbent must understand and comply with Company compliance policies, including the Code of Business Conduct (including NAM supplements), the Anti-Corruption Policy and the Antitrust Compliance Policy, and is required to participate in compliance training in such policies and provide disclosures and compliance certifications from time to time.
This opportunity is perfect for the credit portfolio professional with a manufacturing/industrial background looking to grow their career with an industry leader. You will experience the opportunity to work alongside a tenured and knowledgeable team. This is a unique opportunity for you to begin your career with a proven leader in the cement and construction materials industry.
What you’ll get to do
In due course manage a portfolio of Accounts Receivable credit accounts with a value between $10M and $50M annually. Enforce credit terms for all customers.
Process a high volume of customer payments (credit card, electronic check, etc.) and refunds
Manage customer requests and inquiries via customer email/outlook inbox (billing documents, waivers, payments, etc.)
Initiate direct contact with external customers including payment negotiation and providing source billing documents as requested.
Collaborate with Area Credit Manager regarding Legal and Lien processes and execution
Contribute to the evaluation of credit worthiness for new & existing customers
Understand and provide solutions to balance the goal of maximizing sales while minimizing credit risk
Cultivate and maintain enduring relationships with external customers to enhance customer relations.
Where open account sales are not appropriate, negotiate alternative methods to sell marginal customers on risk mitigating terms.
Provide pertinent value-added information and recommendations on a timely basis to Sales and Management.
Directly impact the targeted reduction of the Shared Service Center DSO KPI’s by maintaining disciplined credit routines, processes, and standards of customer service
Who we are looking for:
Bachelor’s degree or equivalent desirable.
Excellent communication skills, both written and verbal.
Proven customer service experience
Excellent interpersonal, influence, and negotiation skills
Preferred Experience and Skills
Proficiency in SAP, Oracle, JDE, GetPAID software
Construction materials or similar industry experience
What we have to offer
Competitive base salary and participation in our annual incentive plan
Highly competitive benefits programs
401k retirement savings plan with an automatic company contribution as well as matching contributions
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled