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Magnolia Health Systems Transportation Coordinator in Indianapolis, Indiana

Company Overview

Magnolia Health Systems, a long-term care organization located in Indianapolis, IN, is committed to residents and employees. Magnolia Health Systems owns and operates 31 skilled and assisted living locations throughout Indiana. At Magnolia Health Systems we support and empower our employees in their role by trusting them and also encouraging them to lead their area.

Responsibilities and Duties

Magnolia Health Systems is seeking a compassionate Transportation Coordinator who wants to make a difference and be part of a team who excels to succeed. Candidates who can perform the following need apply:

Responsible for using various on-site software and transportation management solutions to best coordinate patient movement throughout the healthcare continuum.

  • May direct various activities including, but not limited to; functioning as a liaison with various transport companies

  • Interact with clients in a professional and courteous manner

  • Ensure all services are provided in a professional and courteous manner

  • Answer/return phone calls and emails facilitate/communication need for transportation to dispatch drivers

  • Communicate with necessary staff at care to inform them of scheduled transportation

  • Assist management with keeping track of monthly reporting

  • Maintain client data in a confidential manner

  • Cultivate strong relationship dispatch provider and care facilities

  • Managing and scheduling all transportation for the healthcare system

  • Managing the Medicaid transportation system while effectively communicating in a concise and welcoming manner at all times

  • Demonstrates initiative and problem-solving skills while working with multiple departments within each healthcare facility to foster relationships with referring facilities, physicians, hospital staff, and other EMS providers

  • Monitoring of throughput, documenting status updates, and communicating updates to all customers as defined by the protocol.

  • Serves as a key member of the client?s transfer center team and is expected to assist client staff as requested or when a need has been identified.

  • May coordinate and allocate the response of EMS resources, utilizing computer and telephone technology to effectively reduce patient care delays associated with the transfer processes by determining Emergent / Non-Emergent resource allocation and notifying the appropriate transportation facilitator of the transport needs.


  • 3+ years? experience in the medical industry preferred

  • Discharge Planner a plus

  • Prior experience as an Emergency Medical dispatcher (EMD or E911), call taker, or transport coordinator preferred

  • Experienced with transport coordination and/or medical transportation logistics software

  • Knowledge and experience with Managed Care, Medicare, state specific Medicaid regulations and electronic referral management

  • Ability to work prolonged shift in an office environment

Benefits and Perks

  • Competitive pay

  • Competitive group medical, dental, and vision insurance

  • Life and disability insurances

  • Attendance awards up to $900

  • Verizon cell phone discounts

Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.