IQVIA Product Owner/Manager in Indianapolis, Indiana
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Work with customer to set-up the environment, coordinate and execute customer onboarding and gather custom business requirements to begin the data exchange and onboarding process.
Document customer implementations, such as standards and configurations, business rules, custom codes, etc. and ensure all selections are validated and signed off in order to provide audit trial.
Collaborate with Product Owners, Product Development, Support & Solution Architect, and Customer Success Managers to plan, prioritize, and execute application upgrade projects balancing customer expectations and company’s needs and priorities.
Serve as subject matter expert for customer data mapping activities and product configuration selections, using application knowledge and expertise to support and provide guidance for customer conversations.
Build trust and confidence by actively guiding internal and external customers through the implementation and upgrade process.
Complete risk and mitigation planning and act as the point of contact for customers and internal teams for each project.
Liaise between the Product Development team and customers, to influence the roadmap, including bugs and enhancements, and develop temporary solutions when issues are found.
Document processes and define/document/update best practices.
Look for consistencies across projects and apply knowledge to contribute to innovative ideas, allowing our organization to be more efficient while maintaining/exceeding expectations.
Meet and exceed expectations by delivering against expectations and keep all parties well informed.
Contribute to the scaling of the organization and the extension of our products and service offerings.
Troubleshoot customers’ issues and take the lead in answering technical questions during implementations and post go-live; Serve as a backup to Support, as necessary.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at email@example.com_ to arrange for such an accommodation.
At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.
Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.