Watco Companies L.L.C. Fleet Specialist - Greenwood, IN in IN, United States
Assist Facility Manager in the dispatch of transportation equipment in accordance with the dispatch plan to minimize costs and ensure service integrity. Oversees the daily sort and then works with drivers to scan products, load trucks, and depart building. Performs process checks to ensure reporting metrics accuracy.
Essential Duties and Responsibilities:
Spend first part of day leading a group of warehouse associates in the unloading, breaking down, and sorting of all product in the delivery routes.
Keep track of Material Handling Metrics and daily reporting of the results.
Monitors facility reporting metrics related to service on a daily basis. Investigates potential performance issues and addresses with drivers. Reviews inaccuracies in generated reports with management and drivers. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported.
Communicates with drivers regarding day-to-day operations including requested load plan changes and implements these changes into the routing systems. Reviews operational metrics with drivers that will affect daily planning and performance including service and customer satisfaction
Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction
Assists Centralized Support team in resolving any issues with drivers. Including, but not limited to disputed deliveries, missing packages, early and late pickups, etc.
Escalates unresolved issues with drivers to appropriate management
Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of a breakdown or accident
Processes daily inventory counts and returns
Minimum high school diploma or GED required
Customer service or final mile delivery operations experience preferred
Web-based routing software experience preferred
Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Verbal and written communication skills necessary to communicate with various audiences
Ability to read, interpret and draw conclusions from numerical data and written information
Software skills, including use of Microsoft Office software and web-based applications
Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery
Work is performed in a warehouse environment with extensive team member and independent contractor contact and frequent interruptions. While performing the duties of the job, the team member is regularly required to sit and talk or hear. The team member is frequently required to stand, walk and reach with hands and arms. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.