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UnitedHealth Group Systems Management Analyst - Hyderabad, TG in Hyderabad, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Identify solutions to non-standard requests and problems

  • Solve moderately complex problems and/or conducts moderately complex analysis

  • Customer support including second level incident support and on-call rotation

  • Act as a technical resource to others to resolve problems, issues, errors or related

  • Demonstrate a depth and breadth of knowledge / skills in own area and often be able to apply these outside of own function

  • Ensure that customer expectations are clear and deadlines met

  • Development specific to break / fix efforts including monitoring, troubleshooting, performance evaluations and resolution

  • Analyzing, developing and expanding applications focused on user interface design, development, documentation, analysis, testing, and production support processes

  • Work with minimal guidance; seek guidance on only the most complex tasks

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • 3+ years of experience and knowledge in client, web, and mobile based applications

  • 2+ years of Software engineering - C# .NET

  • Experience in payment services / finance / travel solutions

  • Project Management experience - ability to manage multiple projects concurrently across multiple teams

  • Experience troubleshooting IT software issues for vended and custom developed solutions

  • Experience with Oracle and/or SQL queries

  • Previous customer support experience

  • Ability to communicate between business customers, business analysts, and IT software engineers

  • Understanding of Windows / Unix servers, web services, and .NET C# web applications and console applications (executables)

  • Knowledge of NET framework, Business analysis, System analysis, C#, .NET core

  • Knowledge of Agile Development methodologies

  • Strong analytical skills

  • Ability to handle multiple efforts at a time

Preferred Qualification:

  • Healthcare industry background

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Job Keywords: Systems Management Analyst, Systems Management, Analyst, Software engineering, Software Engineer, C#, .NET, Payment Services, Finance, Travel Solutions, Project Management, Troubleshooting, IT, Oracle, SQL Queries, Customer Support, Windows, Unix, Web Services, NET Framework, Business Analysis, System Analysis, C#, .NET Core, Agile, Hyderabad, TG, Telangana