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Dell Sales Support Analyst - Dell Financial Services in Hyderabad, India

Sales Support Analyst - Dell Financial Services

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Analyst - Dell Financial Services on our Sales Operation team in Hyderabad to do the best work of your career and make a profound social impact.

What you’ll achieve

Retention/development responsible for maintaining and expanding business relationships/market share with existing Dell customers. Acquisition focuses on identifying, targeting, qualifying, and closing new business opportunities with a focus on DFS upsells. Queue/transactional focuses on fielding in-bound sales calls and efficiently completing/closing the sale using DFS; all must efficiently utilize Dell tools and work closely with the necessary resources to meet sales objectives.

You will:

• Individual contributor responsible for ensuring Dell's DFS options are sold to specified customer segments who buy Systems or E&A products (via telephone, web, or e-mail)

• Effectively supports the inside sales team and resources on assigned responsibilities to focus on delivering a positive customer experience according to Dell standards

• Interacts with cross-functional groups (e.g., Consumer, SMB, EPP, E&A, Online, Chat) to solve business and customer issues

• Attracts, develops, and retains high-performing sales talent

• Serves as a role model for inside sales personnel. Acts as a second level support resource for all customer escalations within the team. Provides administrative and execution support to the Team manager

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Minimum 1-2 years of coaching experience is required from Sales/Customer Service/Technical Support/Financing/Client Relationship background

  • Bachelor's degree in any stream is mandatory with overall 4+ years of relevant experience

  • Telephone etiquette skills and ability to articulate and simplify customer issues and solution

  • Should be open to work in night shifts in a 24x7 environment

  • Should be open to relocate to Hyderabad

Desirable Requirements

  • Prior experience in DFS domain will be an added advantage

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here at https://jobs.dell.com/diversity-and-inclusion .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here at https://jobs.dell.com/equal-employment-opportunity-policy .

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