Sam Houston State University Technician I in Huntsville, Texas
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: Client Services
Associate’s degree in related field. One year of skilled, working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Previous experience in customer service preferred. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Support and maintain level one in-house computer systems, desktops, and peripherals. Perform level one installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level one issues in a timely and accurate fashion.
Primary Responsibilities (Staff Positions Only):
Installs, configures, tests, maintains, and troubleshoots minor level one end-user workstation hardware and software with supervision. Responds to service requests regarding PC and/or hardware issues. Accurately documents instances of hardware failure, repair, installation, and removal. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Works with SHSU team members as needed. Performs other related duties as assigned.