Huntington Ingalls Industries PC NETWORK SUPPORT TECH 3 in Huntsville, Alabama
PC NETWORK SUPPORT TECH 3
004 - Technical Solutions HO BU - 00400 - TSD Info Technology
External Job Description:
The selected candidate must be able to obtain and maintain a secret security clearance
Position Specifics: The selected candidate will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This position is located in our Annapolis Junction, MD location.
The selected candidate must have the following experience to qualify for this position:
• Providing technical support maintaining compute devices such as laptops, desktops, smartphones, printers, and servers.
• Recording, tracking, and documenting help desk requests.
• Applying diagnostic utilities to aid in troubleshooting and problem solving.
• Providing outstanding customer support.
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
Job performance will normally require only minor lifting and carrying of boxes of records or equipment.
Auto req ID:
TSD PC NETWORK SUPPORT TECH 3
AA or other 2 year technical degree in related discipline and 3 years of related experience.
HII TECHNICAL SOLUTIONS CORP (0525)
Yes, up to 10% of the time
Huntington Ingalls Industries is America’s largest military shipbuilding company and a provider of professional services to partners in government and industry. For more than a century, HII’s Newport News and Ingalls shipbuilding divisions in Virginia and Mississippi have built more ships in more ship classes than any other U.S. naval shipbuilder. HII’s Technical Solutions division supports national security missions around the globe with unmanned systems, defense and federal solutions, nuclear and environmental services, and fleet sustainment. Headquartered in Newport News, Virginia, HII employs more than 42,000 people operating both domestically and internationally.
No relocation assistance available
US Citizenship Required for this Position:
Equal Opportunity Employer - Veterans/Disabled Welcome. U.S. citizenship required for most positions.
The preferred candidate should be familiar with simple network cabling and physical switch port connections.