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Latitude, Inc. Technical Account Representative in Hunt Valley, Maryland

Your role will be to work with our national business and government customers over the phone to provide account servicing and technical support. You?ll be combining your natural ability to solve technical issues with your desire to help our customers. Your role will be critical in diagnosing and troubleshooting device issues while keeping customers informed, reassured, and ultimately happy to be our customers. You?ll provide a first-class customer experience with each and every call.

  • Providing a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.

  • Delivering efficient customer support on large accounts using web-based tools.

  • Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.

  • Selling the value of our solutions and increasing company revenue.

  • Maintaining in-depth knowledge of product offerings and network capabilities, positioning them as strategic solutions in a business environment.

  • Applying technical knowledge to troubleshoot customer issues with evolving technologies.

  • Assisting with escalations and large research requests.

Requirements:

  • High school diploma or GED.

  • One or more years of customer service and/or sales in a technical field.

  • Willingness to work a flexible work schedule as needed.

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