Shellpoint Mortgage Servicing Loss Mitigation Specialist I PM in Houston, Texas
12:00pm-9:00pm, Monday-Friday, Rotating Weekends
Who we are
Shellpoint Mortgage Servicing (SMS) is America?s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or ?service?) their loan portfolios: We collect homeowners? mortgage payments, pay homeowners? tax and insurance bills, and help homeowners in default to get current.
Loss Mitigation Specialist I will be responsible for establishing contact, communicating and negotiating with borrowers, investors, and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages.
Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
Keeps servicing files up-to-date so borrowers can receive the best assistance
Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
Reviews title searches to ensure that no title issues threaten the standing of our investor?s lien on the property
Makes calls to borrowers, borrowers? authorized representatives, and brokers
Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer
Accurately underwrites the borrower?s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
Certifies that all required actions have taken place prior to completing a foreclosure sale
Ensures compliance with company policies and procedures
Performs other duties as assigned
Minimum 1+ years of Loss Mitigation, collections or related mortgage servicing experience
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication
Applicants being considered for a Negotiator/SPOC role should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company. *Your recruiter will notify you of the specific Loss Mitigation position that is available.
- High School Diploma required, college degree preferred but not required