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Kforce Training Coordinator Analyst in Hopkinton, Massachusetts

Kforce Inc. is seeking a full-time Training Coordinator Analyst to remotely support our enterprise technology client based in Hopkinton, TX.Responsibilities:

  • You will be scheduling and arranging logistics for periodic and ad hoc training courses

  • Answering questions from learners & vendors via ServiceNow, and compiling survey data for classes

  • Guides employees with complicated issues and escalates to appropriate levels of management as necessary

  • Training coordinator manages whole class logistic: after receiving sessions demand, contacts instructors and agrees date & time of each session

  • Sets up the session in the internal LMS, invites employees and makes sure the class has the highest possible fill rate

  • Training coordinator contacts instructor for any pre-work that participants take and shares it with them, also makes sure that the class delivery is smooth, records attendance to the company LMS and analyses feedback after the class

  • There are various courses that are scheduled, each can be in different phase of delivery, all courses are delivered virtually and are dedicated for global audience. In the same time

  • Training coordinator consults questions and inquiries from participants

  • Learners and contacts appropriate stakeholders to escalate particular issue

  • Bachelor's degree

  • Detail-oriented - able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries

  • Customer oriented; Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries

  • Experienced user of Excel & Outlook

  • Business communication skills both written and verbal, with appropriate sensitivity to cultural differences

  • Proven ability to work collaboratively across teams & at all levels of the organization

  • Organized and able to successfully balance multiple tasks at any given time

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours