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Herman Miller, Inc. Customer Engagement Representative in Holland, Michigan

divdiv/divdivfont class="bold"Description/fontspan class="blockpanel"span class=""and#160;/span/spanspan id="requisitionDescriptionInterface.ID1444.row1" class="text" title=""You can make a salary. Or you can make a difference. Or you can work as a Customer Engagement Representative at Herman Millerand#160;and make both.brbrbrbAbout this Opportunity/bbrAs a Customer Engagementand#160;Representative, you'll serve as a point of contact for managing the day-to-day requirements of Herman Miller customers that require general servicing as well as the strategic procurement of furniture needs. You will be responsible for delivering excellent customer service to Herman Miller Store (store.hermanmiller.com) customers through problem-solving, customer advocacy, and decision-making. You'll also work directly with customers to answer questions, make recommendations, and ensure that the customer is at the center of our business.brbrbrbWhat You'll Do/bbrYou'll have opportunities to speak up, solve problems, lead others, and be an owner every day asand#160;you...ulliAnswer incoming phone calls andand#160;emails, make outgoing calls, and follow up on customer questions in a timely and accurate manner, ensuring customer satisfaction./liliConduct lead management,and#160;CRM, and prospecting activities to evaluate our customers, their needs, and the solutions we can provide for best-fit products and services./liliDevelop and promote a valued relationship with current and potential Herman Miller customers through exceptional customer services./liliFacilitate activities in support of Store customers from order receipt through product installation and warranty periods such as returns, replacements, credits, revisions, and cancellations./liliIndependently work with transportation and delivery partners to ensure excellent service and experiences./liliMonitor and provide responses and resolution follow up for Herman Miller Store interactive QA/Ratings and Reviews./liliPartner with Sales Teams to meet and exceed theand#160;customer's service expectations./liliPerform additional responsibilities as requested to achieve business objectives./liliProvide support and feedback as needed for product launches, continuous improvement activities, and content management./liliServe as the communication interface between external customers and internal resources for the purpose of responding to customer product needs/issues with a "First Call Resolution" mind set./liliHelp out with the team as necessary./liliWork cross-functionally to bring the customer's feedback and point of view to internal teams./li/ulbrbrbSound Like You?/bbrYou might be just who we're looking for if you have...ulliA Bachelor's degree in Business or equivalent education and professional experience./liliTwo to threeand#160;years of demonstrated success in customer service and support in eCommerce and/or web support./liliAn exceptional problem-solving ability andand#160;systemic thinking skills./liliExcellent written and verbal communication skills./liliHighly developed interpersonal skills and the ability to exhibit positive customer service./liliA demonstrated ability to manage multiple projects in a timely manner./liliProven organizational and time management skills. You must alsoand#160;be self-motivated and able to work independently./liliHigh energy and a strong sense of team work./liliA willingness to go the extra mile to make customers happy./liliA demonstrated ability to effectively use the office automation, communication, software

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