ASML EUV Installations Program Manager in Hillsboro, Oregon
EUV Installations Program Manager
Location Hillsboro - OR, US
Entity ASML US, LLC
Experience 8+ years
Team Customer support
Job category Other job categories
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
To Install leading edge lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches perform these tasks for the customers within the specific region.
As a CS On-site Program Manager you are responsible for the operational management of EUV installations at customer sites. In this role you will use resources from CS Factory, local office CS team and other support organizations.
ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry. ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
Formulate, organize and monitor inter-connected projects.
Decide on suitable strategies and objectives.
Coordinate cross-project activities.
Lead and evaluate project leaders and other staff.
Develop and control deadlines, budgets and activities.
Apply change, risk and resource management.
Assume responsibility for the program’s people and vendors.
Assess program performance and report to Senior Management.
Assist in resolving technical escalation associated with the project.
You will lead multiple EUV Installation Project leaders through multiple phases of a project:
Manage the installation of facilities at the customer site.
Define and maintain safety protocols and standard operating procedures during Installations and have this reviewed by line management.
Provide project planning with pre-defined milestones to the Project manager.
Convey key milestones to team members (ASML & 3rd party) and coordinate activities to achieve on-time completion.
Be the ambassador of the Customer Support Installations department
Interface with customer providing installation updates, escalation management, and coordinate customer related activities with project team.
Effectively communicate complex installation and technical details to customers.
Ensure the agreed escalation process is executed.
Take the lead in escalations that are beyond control of coordinators and team leads, and implement methods and actions that prevent them from recurring.
Ensure that follow-up actions on reported issues and are on track by partnering with Veldhoven factory assigned coordinator(s).
Provide feedback during and at the end of the installation that will enhance future installations, taking costs and cycle time into account.
Provide performance feedback to line management:
Provide feedback on PPM targets and suggestions to improve these targets (if needed).
Coach the team members:
Coach the team members in maintaining a safe work environment.
Review the execution phase with the team members on a regular basis.
Daily reporting on project status during the upgrade.
BS degree (Engineering, Metrology, Mathematics, Mechanical, Mechatronics, Electronics, (Applied) Physics) or equivalent experience.
Mechanical aptitude, and knowledge of electronics, semiconductor processes, and relevant software. Knowledge of safety procedures required.
Experience in a challenging environment with high tech products and complex processes.
At least 5-10 years’ work experience as a Project Leader.
Knowledge of semiconductor lithography preferred.
Good rapport with people, analytical thinker, structured approach, process oriented, and excels in a dynamic environment.
Must be flexible, stress resistant, and able to work independent as well as in a team.
Good knowledge of the English language.
Excellent communication skills with ability to digest technical details into information that can be used to make business decisions, communicate with customers, and influence others.
Able to motivate, drive, steer and convince others at all levels of the organization.
Keep a global overview of ongoing strategically important issues.
Strong technical background and drive towards solutions.
Strong analytical skills.
Good communication skills towards different levels.
Excellent English language skills in speech and writing.
Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
The employee is occasionally required to move around the campus.
The employee may occasionally lift and/or move up to 20 pounds.
May require travel dependent on company needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Can work under deadlines.
The environment generally is moderate in temperature and noise level.
Must be able to read and interpret data, information, and documents.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
EOE AA M/F/Veteran/Disability
REQ ID: req15806