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Salesforce.com, Inc Engagement Manager - Salesforce.org in Hillsboro, Oregon

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

SFDO Professional Services is seeking an Engagement Manager (EM) whose primary responsibilities will be supporting pre-Sales activities and performing Engagement Management functions for a portfolio of Professional Services projects. This is a hybrid role in which the job duties span both pre-Sales and post-Sales activities. It demands deep technical expertise, strong soft skills, leadership presence, knowledge of the Nonprofit and Higher Education industries, and the ability to juggle competing priorities in a fast-paced and deadline-driven environment.

Key Responsibilities

Pre-Sales Support

The EM will work with CSG Account Partners (services sales) and Account Teams (product sales) to define, scope, propose, and close SFDO Professional Services opportunities. Responsibilities include but are not limited to:

  • Driving strategic alignment with the customer

  • Understanding customer business requirements

  • Defining desired business outcomes

  • Assessing feasibility

  • Leading discovery

  • Gathering requirements

  • Identifying customer support and training needs

  • Assessing skills requirements for staffing and successful delivery

  • Scoping work packages

  • Coordinating technical and other internal resources

  • Estimating delivery hours

  • Supporting sales presentations

  • Writing SOWs

  • Communicating with customer executives and technical personnel

  • Contributing to Sales-to-Services handoffs

The EM will assure that all the elements of the Sales process, contractual documents, and handoff to Professional Services promote successful customer engagements.

Engagement Management

The EM will manage a portfolio of Professional Services projects and be accountable for their success. Responsibilities include but are not limited to:

  • Establishing a trusted relationship with customer leadership

  • Overseeing delivery to ensure on-track projects

  • Overseeing project-related data to ensure accurate internal and external reporting

  • Participating in customer Executive Steering Committee meetings

  • Managing project escalations

  • Reporting to CSG leadership on project status and key risks

  • Identifying strategic opportunities for future Customer growth

  • Collaborating with internal teams such as Sales, Customer Success, and Industry Solutions to address Customer feedback and pursue strategic opportunities

Position Requirements

This position requires demonstrated success in the following areas:

  • 7+ years delivering professional services

  • Business development in technology consulting services

  • Enterprise-level digital transformation

  • Expertise on the Salesforce Platform

  • Nonprofit and/or Higher Education industry knowledge

  • Technical writing for contracts, specifications, or functional documentation

  • Project scoping and requirements gathering

  • Cross-functional and cross-departmental collaboration

  • Management of multiple, concurrent, deadline-driven work streams

  • Excellent written and verbal communication skills

  • Consultative work style

  • Executive presence

The following Salesforce.com certifications are required:

  • Salesforce Administrator

  • Salesforce Sales Cloud Consultant

  • Salesforce Service Cloud Consultant

The following Salesforce.com certifications are preferred:

  • Salesforce Nonprofit Cloud Consultant

  • Salesforce Education Cloud Consultant

  • Salesforce Advanced Administrator

  • Salesforce Experience Cloud Consultant

  • Salesforce Marketing Cloud Consultant

  • Salesforce Platform App Builder

  • Salesforce Platform Developer I

For Colorado -based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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