verizon Sr Analyst-Revenue Assurance in Hilliard, Ohio
When you join Verizon
Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
The Senior Analyst is responsible for in-depth analysis of Point of Sale (POS) related audits. The focus is placed on ensuring Point of Sale audits are correctly and efficiently processed. Additionally, the Senior Analyst would monitor existing Point of Sale audits for changes or anomalies and quantify risk and gaps. Based upon this analysis, they would develop strategic initiatives and processes to mitigate risks and gaps identified, increase efficiencies and/or reduce fallout throughout the business.
Write and execute SQL statements and reports to identify errors between systems.
Monitor and validate processes that support the error correction processes.
Quickly identify discrepancies and training gaps within the audit process.
Conduct analysis and trending for Point of Sale error correction.
Perform research to determine root cause of variances in errors from normal volumes.
Write and test SQL queries and reports to finalize and track Point of Sale errors by business channel.
Author necessary stories to correct system gaps in processing equipment transactions where applicable.
Partner with IT to determine which control processes can be automated, performing thorough testing of automated processes prior to implementation, and providing feedback to IT on design or code changes required.
Perform thorough testing of process improvements in testing environments as needed to ensure fixes are properly implemented.
Analyze data to make decisions on reconciliation fallout.
Partner cross-functionally with Customer Service, Marketing and Operations support organizations, Area Finance, and Network, as well as outside vendors to drive discrepancies to closure.
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we’re looking for...
You're a strong analytical thinker with excellent decision-making skills, even in fast-paced and ever-changing environments. Your abilities to collaborate and communicate effectively allow you to solve complex issues cross-functionally. You're able to prioritize your work effectively based on changing business needs, and have the ability to anticipate issues based on analysis and experience.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Intermediate knowledge of SQL (Oracle / Teradata).
Even better if you have one or more of the following:
Two or more years of Wireless industry experience.
Prior Revenue Assurance experience.
Experience with Oracle database tables.
Current working knowledge of Enterprise Data Warehouse or Oracle tables containing Point of Sale related information.
Knowledge of billing systems, including front-end Point of Sale interfaces.
Demonstrated ability to understand stored data and create SQL statements to extract information per business need.
A proven ability to grasp business concepts as well as the technical aspects of system design and function.
Strong analytical and reporting skills with the experience and demonstrated ability to be accountable for the data produced.
Willingness and availability to work flexible hours including nights and weekends, as required.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion (https://www.verizon.com/about/careers/work-culture) page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).