Danaher Corporation Customer Service Representative in High Wycombe Buckinghamshire, United Kingdom
As a Customer Service Representative based in our team in High Wycombe, you’ll find yourself interacting with our customers over the phone or via email to identify needs and determine appropriate action or raise for further review. You will also provide quotes, process sales orders in SAP, document customer complaints, and respond to customer service needs, including shipment, billing, and warranty issues, and basic product enquiries.
In this role, you'll
Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
Process customer orders in compliance with company policies and standard operating procedures
Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
Manage customer returns and credit notes
Support the commercial team by creating quotes and responding to various requests
Maintain pricing (documentation and in the ERP)
Demonstrate dedication in resolving customers issues, ensuring customer satisfaction
Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or improving customer satisfaction
Contract compliance, ensuring customers are purchasing volumes as per contract, monitoring KPI’s
Ensure compliance with internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
Attend daily meetings with the rest of the team with a continuous improvement demeanor to drive process improvements, efficiencies and drive customer satisfaction
We're looking for you to showcase
Experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
Knowledge of ERP systems such as SAP, as well as MS Office products including Word, Excel, and Outlook
Experience in Contract Compliance
Strong written and verbal communication skills in English.
High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Strong focus on driving customer satisfaction
Demonstrating good judgment and initiative
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Able to operate in a fast-paced environment
Should be an outgoing, positive, teammate
Interested? Join the Cepheid Team!
Want to join our growing team that is helping our customers do incredible work? We look forward to your application!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
Operating Company: Cepheid