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Danaher Corporation Customer Service Representative in High Wycombe Buckinghamshire, United Kingdom

As a Customer Service Representative based in our team in High Wycombe, you’ll find yourself interacting with our customers over the phone or via email to identify needs and determine appropriate action or raise for further review. You will also provide quotes, process sales orders in SAP, document customer complaints, and respond to customer service needs, including shipment, billing, and warranty issues, and basic product enquiries.

In this role, you'll

  • Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction

  • Process customer orders in compliance with company policies and standard operating procedures

  • Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer

  • Manage customer returns and credit notes

  • Support the commercial team by creating quotes and responding to various requests

  • Maintain pricing (documentation and in the ERP)

  • Demonstrate dedication in resolving customers issues, ensuring customer satisfaction

  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or improving customer satisfaction

  • Contract compliance, ensuring customers are purchasing volumes as per contract, monitoring KPI’s

  • Ensure compliance with internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

  • Attend daily meetings with the rest of the team with a continuous improvement demeanor to drive process improvements, efficiencies and drive customer satisfaction

We're looking for you to showcase

  • Experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry

  • Knowledge of ERP systems such as SAP, as well as MS Office products including Word, Excel, and Outlook

  • Experience in Contract Compliance

  • Strong written and verbal communication skills in English.

  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

  • Strong focus on driving customer satisfaction

  • Demonstrating good judgment and initiative

  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues

  • Able to operate in a fast-paced environment

  • Should be an outgoing, positive, teammate

Interested? Join the Cepheid Team!

Want to join our growing team that is helping our customers do incredible work? We look forward to your application!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

Operating Company: Cepheid