Marriott Spa Therapist and Receptionist Dual Role Full Time in Hertfordshire, United Kingdom
Job Number 21103443
Job Category Spa
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted treatments for the discerning. With your skills and imagination, together we will innovate and reinvent the future of travel.
With previous experience as a spa therapist we are looking for a new team player to help run the Country Club & & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience, as such the role may from time to time require you to step in and cover treatments at short notice, a back ground and qualification in beauty therapy is therefore essential.
Skills and Knowledge
Flexible approach to working hours including early starts, evenings & weekends
Strong Communication skills
Pro-active and reliable
Able to work alone and within a team
Excellent interpersonal skills
Excellent level of spoken and written English
Excellent Customer Care Skills
Able to deal with difficult situations professionally and efficiently
Ability & desire to attend internal & external training courses
Spa/Beauty qualification at NVQ Level 3 or equivalent essential
Ability to work weekends essential
This is an excellent opportunity for someone looking to dip their toes into customer service as well as providing holistic treatments. The role will keep you motivated and engaged as you will experience two different aspects to the customer's journey. In return we will offer
Competitive pay dependant on experience & qualifications
10% retail commission
40 hours per week
28 days paid annual leave (includes Bank Holidays) going up to 35 days
Training and educational opportunities
Free Uniform and PPE
Generous discounts on onsite F&B (50%) and heavily discounted room rates for you & friends and family
30% discount on Spa & Golf retail
Free use of the golf course, preferential rates for family
Free use of Gym, Pool, Sauna/Steam room
Free Meals provided on duty
Cycle to work scheme
Car lease schemes
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.