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IBM Business Analyst-Business Management Operations Analysis in HEREDIA, Costa Rica


At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities

Evaluate project requests to create cost estimates, resource plans, schedules and other project documentation. Identify and work with commercial client and IBM internal stakeholders and/or Customers. Lead matrix teams to achieve all project objectives and requirements on schedule, Service Level Agreement applicable to the projects and within budget. Identify, track and own closure of all issues and actions; escalate issues to IBM management when appropriate and necessary. Identify project risk, and create and execute effective mitigation plans as necessary. Conduct project status meetings. Communicate with project stakeholders and management, including IBM executives and external clients. Track project finances and take appropriate action as required to stay within budget. Closeout all associated project records. Complete close-out checklist and gain approval from PE/DPE for project completion Review and document lessons learned.

Required Technical and Professional Expertise

  • Fluent English skills

  • PM experience

  • 5 years of experience in Business Analyst.

  • Support Rivermine system operation and Security access in IBM Bluesky office. Rivermine is IBM's Telecom Expense Management.

  • Good working knowledge of MS Excel.

  • Network background

Preferred Technical and Professional Expertise

  • PMP Certification

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.