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Corning Incorporated Assistant Account Manager in Hefei, China

Assistant Account Manager

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日期: 2021-2-11

地点: Hefei, 34, CN, 230011

公司名: Corning

• Lead efforts to actively manage account relationship and execute overall division and commercial strategies

o Develop and maintain multi-level and multi-function customer relations

o Develop/publish customer profile and analysis

o Organize/manage regional and corporate reviews of accounts

o Clearly and effectively communicate strategy and activities to customer

o Develop actionable and measurable satisfaction improvement plans

• Develop detailed account/sales plans for each assigned customers/fabs

o Develop account strategy and analysis

o Achieve account sales objectives

o Identify opportunities and risks

o Actively manage complexity at assigned accounts

o Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts

o Understand customer requirements - Identify, assess and prioritize opportunities

o Execute the account plan in alignment w/product plan

o Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division

o Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance

o Collect/synthesize customer and market and intelligence information. Establish effective internal communication

• Support AE to expand Corning’s product offering at account(s)

o Understand customer’s current & future products demands and developments.

o Work with AE to deliver value proposition and provide feedback to PLM

o Coordinate periodic technology exchanges and plan product migration at the customer

o Communicate roadmaps and manufacturing capacity plans to the customer

• Resolve customer issues and facilitate responsiveness

o Respond to customer complains in timely manner

o Organize/Lead internal resources to resolve customer issues effectively

o Track action list of issue resolution

o Continually look for ways to increase customer satisfaction.

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