Job Information
Corning Incorporated Assistant Account Manager in Hefei, China
Assistant Account Manager
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日期: 2021-2-11
地点: Hefei, 34, CN, 230011
公司名: Corning
• Lead efforts to actively manage account relationship and execute overall division and commercial strategies
o Develop and maintain multi-level and multi-function customer relations
o Develop/publish customer profile and analysis
o Organize/manage regional and corporate reviews of accounts
o Clearly and effectively communicate strategy and activities to customer
o Develop actionable and measurable satisfaction improvement plans
• Develop detailed account/sales plans for each assigned customers/fabs
o Develop account strategy and analysis
o Achieve account sales objectives
o Identify opportunities and risks
o Actively manage complexity at assigned accounts
o Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts
o Understand customer requirements - Identify, assess and prioritize opportunities
o Execute the account plan in alignment w/product plan
o Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division
o Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance
o Collect/synthesize customer and market and intelligence information. Establish effective internal communication
• Support AE to expand Corning’s product offering at account(s)
o Understand customer’s current & future products demands and developments.
o Work with AE to deliver value proposition and provide feedback to PLM
o Coordinate periodic technology exchanges and plan product migration at the customer
o Communicate roadmaps and manufacturing capacity plans to the customer
• Resolve customer issues and facilitate responsiveness
o Respond to customer complains in timely manner
o Organize/Lead internal resources to resolve customer issues effectively
o Track action list of issue resolution
o Continually look for ways to increase customer satisfaction.
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