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Batteries Plus Bulbs Product Support Representative - Call Center in Hartland, Wisconsin

Product Support Representative - Call Center

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  • Product Support - Call Center

  • Hartland, WI, USA

  • Hourly

  • Full Time

Full-benefits package including medical, dental, vision, and life insurance options, PTO - paid time off, holiday pay, 401(K) and match, pet insurance options, health and wellness programs, gym discounts, tuition reimbursement program, employee discounts, VTO- Volunteer Time Off, business casual work environment, and more!

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Are you looking for a ground-floor opportunity to join a corporate office team while using your customer service skills? Enjoy answering questions and providing customer support over the phone?

TheProduct Support Representative - Call Center,works in our corporate office call center providing product support to customers nationwide. This position is located on-site at theBatteries Plus Bulbscorporate office and national headquarters in Hartland, WI.

Assisting customers over the phone, theProduct Support Representative- Call Centerwill answer a high-volume of incoming phone calls answering customer questions related to new product promotions, product information, new product roll-outs, and provide assistance to customers product-related questions.Batteries Plus Bulbs is a growing national retailer with 700+ stores nationwide and has been acknowledged as an "essential business" and we have remained open to provide our customers with essential products during the current pandemic.

Does thisProduct Support Representative- Call Centersound like a role made for you? If yes, apply today for consideration.

Qualifications:

  • High school degree or equivalent required

  • Minimum of six months experience in customer service

  • Ability to work a rotational weekly schedule which includes starting as early 7:30 am and working as late as 5:30 pm, working 8 hours per day. Example: Week 1 from 7:30am-4:30pm, Week 2 from 8am-5pm, and so on. Schedules are provided 4 weeks in advance.

Preferred Qualifications:

  • Associates Degree or Bachelor's Degree in business, communications or related field

  • Demonstrated strong communications skills, both verbal and written

  • Ability to handle moderate to high volumes of incoming phone calls

  • Basic typing skills and working knowledge of MS Office or G-Suite

  • Problem-solving abilities to provide solutions and resolve customer inquiries

  • Passion for customer service

A Bit About Us:

Batteries Plus Bulbs is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus Bulbs, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus Bulbs

Equal Opportunity Employer / Disability / Veteran

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