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Anthem, Inc. Director Process Improvement in Harrisonburg, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Empire Blue Cross Blue Shield , a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Empire's commitment to inclusion and diversity makes us a stronger organization. Our culture is essential to attracting talent that understands and connects with our consumers. It creates spaces where different perspectives and experiences are valued; it lets us develop innovative thinking and unifies our associates behind our mission - to materially and measurably improve the whole health of all New Yorkers and make healthcare simpler.

Director, Process Improvement

Targeting East and Central locations - must be within a commutable distance of an Anthem office as this role is an office-based position

This role will be an integral part of the Empire Blue Cross Blue Shield (New York) operations unit. This team oversees day-to-day local business operations, business plan management, and execution and service excellence for Empire’s 3.5 million members. The operations team develops and drives the local New York plan strategy to ensure New York business grows while leveraging Anthem’s scale and shared resource capabilities. As a member of this team, you will work with people across the enterprise to accomplish assigned goals help the New York operations office drive consistent performance of direct and matrix shared service areas, develop and implement business plan strategies, and represent New York with key internal stakeholders.

This role will be responsible for identifying opportunities for developing and implementing best practices, managing complex client escalated issues, and project manage key initiatives supporting NY’s long-term business plan. You will directly support the Retiree Solutions Business. External communication with the City of New York may be required. This position is considered as part of the New York Operations leadership team. There may be an expectation to represent the Staff VP, Operations, Development, and Planning in enterprise forums. Essential duties may include but are not limited to:

  • Identifies impacts to the business area.

  • Contributes to and helps identify business issues, business risks and identifies business tasks for improvement of processes.

  • Accountable for documenting business requirements, modifying business workflows, coordinating with Technical Project Lead for development of the testing strategy, ensuring completion of user acceptance testing, developing training, and compiling reports in the documentation of changes and their impact on the business unit.

  • Supports Business Program Manager in the development and maintenance of business implementation strategy, business continuity plans and monitors post-implementation outcomes.

  • Performs other duties as assigned.

  • Management responsibilities include hiring, training, coaching, counseling, and evaluating the performance of direct reports.


Minimum requirements:

  • BA/BS required MBA preferred.

  • 5+ years of business management experience in the planning and delivery of significant, large-scale process engineering and performance improvement initiatives required.

  • Demonstrated ability to communicate, purpose and introduce new ideas and champion them to others required.

  • Ability to motivate entire units or organizations required.

  • Demonstrated project management and leadership skills with the ability to plan, control, and delegate required.

  • Ability to independently manage multiple, competing responsibilities required.

  • Excellent oral, written, and interpersonal communication and negotiation skills are required.

  • Excellent analytical ability, strategic planning, organizational, managerial, and leadership skills required.

  • Strong PC Capabilities required.

  • Project management skills required.

    Preferred qualifications:

  • Experience with Medicare Advantage and/or Group Retiree business is strongly preferred.

  • Certification in process improvement, process design, or project management is preferred.

  • PMI certification is preferred.

  • Ability to travel may be required.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS53814-Virginia