Public Consulting Group OR State - Rental Assistance Manager in Harrisburg, Pennsylvania
Overview Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide—all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visitwww.publicconsultinggroup.com. Responsibilities · Manages and tracks team’s overall application processing. · Responsible for all call center coverage and performance. · Executes application process operations and performances metrics, standards, and workflow. · Analyzes and supports on-going application process operations performance improvements. · Responsible for maintaining application process standard operating procedures. · Oversees rental assistance supervisor(s). · · Collects and reviews application process work outcomes to ensure accuracy and consistency in quality · Leads and/or participates in rental assistance daily standups and status updates. · Prepares and presents short-term and long-term reports on application process performance. · Prepares and reports out on application process operations and service performance to leadership. · Provides coaching, training, and development to rental assistance processer staff. Ot Other duties and responsibilities as identified and assigned. · · · · · · Qualifications Relevant Bachelor’s Degree or equivalent experience, Master’s Degree a plus 3+ years progressive experience with operations center projects, 5 + years prior supervisory experience, with multiple reports; 1 + years vendor management experience a plus EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Connect With Public Consulting Group! Connect with Public Consulting Group > Job LocationsUS Posted Date4 days ago(10/13/2021 3:09 PM) Job ID 2021-7249 # of Openings 1 Category Operation Support Type Regular Full-Time Practice Area Oregon Rental Assistance
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.