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BrightSpring Health Services One Stop Operator in HARRISBURG, Pennsylvania

Title:One Stop Operator

Job Category:Operations Management

Line of Business:Workforce Services

Branding: ResCare

About this Career Opportunity:

  • Responsible for overseeing the functional operations, of the One-Stop Career Center services and coordinating partner services.

  • Develop and implement strategies for operational and performance excellence. Conduct partnership outreach and development.

  • Work in partnership with the Regional Director on planning and overall day-to-day operations of partner coordination and new partnership development

  • Manage the partner MOUs and understand each partner’s program services and contributions to the workforce system.

  • Identify any silos with partners, manage access and coordination of all One-Stop services and confirm services accessed by customers are consistent, professional and in alignment with workforce goals.

  • Ensure Labor Market Information, training information and the coordination with other grant sources support the WDB’s demand industries.

  • Coordinating the service delivery of required One-Stop partners and service providers to ensure each partner contributes to the support of the One-Stop.

  • Ensure the implementation of partner responsibilities and contributions agreed upon in Memorandums of Understanding, avoid duplication of services and streamline processes.

  • Ensure partner referrals are done in a real-time environment using the most efficient method of contact through electronic media and confirming by telephone calls.

  • Reporting to the WDB on operations, performance, and continuous improvement and best practice recommendations. Provides recommendations for professional development and service delivery innovations.

  • Ensures that One-Stop System performance is on target with overall system goals; reports System activities and outcomes (i.e., referrals, results, customer feedback, staff feedback, etc.) to the funder; provides recommendations for improved outcomes

  • Other duties as assigned

Position Requirements

  • Bachelor’s degree from an accredited college/university in management, organizational development, project management, business administration, or similar field is required

  • Knowledge of workforce development programs (i.e.; WIA/WIOA, TANF) is preferred.

  • Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills.

  • Project management experience is required.

  • Certified Associated of Project Management, (CAPM), Project Management Professional (PMP), Six-Sigma certification is preferred.

  • Bilingual (English/Spanish) a plus.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About Workforce Services

Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a One Stop Operator.

About this Line of Business

ResCare Workforce Services is the nation’s leading and most comprehensive provider of services and solutions designed to help put people to work.

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare’s team of more than 4,500 workforce professionals sets the industry’s best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.