American Express Manager, Proposal Strategy (Onboarding Solutions) in Harrisburg, Pennsylvania
American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid, and large size companies around the world manage all facets of their business spending.
As a core engine that powers the GCS business and its colleagues, the Client Onboarding and Digital Capabilities (CODC) team plays a critical role in delivering best in class revenue empowering services and capabilities across the customer lifecycle. The Client Solutioning team within Client Onboarding and Digital Capabilities (CODC) is designed to add strategic focus on early, critical stages of the sales and account development opportunity cycle with both existing and prospective customers via specialized content, convenient services, and high touch solutions.
The Manager, Bid/RFP Proposal Writer is a seasoned professional role that will deliver consultative partnership to GCS Sales and Client Management in the creation of Request for Proposal (RFP) and Client presentations spanning the Client lifecycle (acquisition, expansion, cross-sell, and retention). The core role includes the consultation, planning, delivery, and execution of winning strategies that communicate GCS value and competitive differentiation. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. This is a non-external client facing role. The position reports into a Proposal Director, based in the U.S.
Providing consultative partnership in the planning, development, and delivery of compliant, targeted, value driven communication documents for Large Market and Global accounts and prospects headquartered around the world
Working closely with Business Development and Client Management to assess customer needs and develop and execute winning strategies
Leading the proposal process from planning and research to developing customized bid responses and presentations with strategic value messaging
Project management ensuring customer deadlines are met
Leveraging the Global Commercial Services Value Proposition to differentiate American Express offerings
Managing across global time zones and cross-cultural collaboration
Ensure adequate and timely use of global processes, such as use of salesforce.com and effective use of Onboarding Solutions Policy and Procedures
Participate and help develop continuous improvement of processes and tools to contribute to the execution against strategic priorities
Strong consultative, collaborative and influencing skills across all levels
Ability to drive strategy, goal alignment and execution to deliver results; exceptional will to win
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation, and safeguarding our business, clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
5-8 years of Bid/RFP experience in the commercial payments industry (highly preferred)
Innovative thought leadership and ability to work in a highly matrixed environment, demonstrating ability to proactively analyze business problems and work across teams and regions to develop business solutions
Strategic and analytical thinking, including proven ability to link client needs (individually and holistically) to internal and marketplace solutions
Business writing and communications excellence (internal and client-facing), specifically the ability to formulate and convey a strategy and other information in a clear, concise, and visually appealing manner
Business-to-business sales/marketing and client management processes, including exposure to RFPs (Bids/Tenders) and Best and Finals
Knowledge of the evolving commercial card payment solution value propositions and financial dynamics of the commercial card business
Knowledge of the competition and corporate marketplace
Ability to synthesize information and data to create compelling, professional, and customized client-facing messaging focused on communicating value and highlighting competitive differentiation in a compliant manner
Excellent planning skills: ability to manage complex projects in an environment of changing priorities, applying a rigorous planning approach
Organization and ensuring high attention to quality and detail
Team player. Eager to assist colleagues
Microsoft Word, PowerPoint, Excel and Adobe Acrobat skills and experience creating visuals and graphics for proposals and presentations (within all applications mentioned)
Bachelor’s degree required
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: United States
Req ID: 22000634