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UPMC Office Coordinator in Hanover, Pennsylvania



The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.


  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

  • Ensure patient scheduling is accurate.

  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

  • Work denial work queues in conjunction with the CBO.

  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

  • Collaborate with manager in selecting, monitoring and evaluating front office staff.


  • Bachelor's Degree + 6 months of experience

  • OR Associate's Degree in Health Care or Business + 2 years of experience

  • OR High School Diploma + 4 years of experience

Licensure, Certifications, and Clearances:

Clearances must be dated within 90 days

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

REQNUMBER: 797196458