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BT Release & Deployment Management - Senior Associate in Gurugram, India

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The role holder can be responsible for providing effective support of large projects and leadership of small/medium projects, dealing with all relevant issues, often without the guidance of the manager. May involve managing units of leads and other managers of teams. He/she provides support/leadership in the formulation of network, technology, systems and information strategy and evolution plans. The role holder can also be responsible for supporting real time operational systems providing leadership and guidance on resolving complex technical issues owning operational processes and ensuring support is provided to meet service level standards.

You'll have the following responsibilities

  • Good grounding and experienced in General networking principles: switching, routing, firewalls

    • Ability to differentiate bug types.
    • Experience with Cisco Platform and using CCO support tools.
    • Past Experience with performing/designing code upgrades.
  • Implement the technical design, troubleshoot and understand.

  • Improve the technical competence of the GCS implementation in global environment

  • Support large & complex contracts during the implementation, delivery phase.

  • Facilitate pull through business in a delivery of Datacenter/Routing/Switching/ Load balancing designs

  • Understanding following from the solution architect - overall solution being proposed / Hardware components proposed for designs.

  • Able to understand the Change Implementation process as per ITIL Standard and performed the assigned task/activity.

  • Perform the scanning on network devices and find out the vulnerabilities associated with devices such as Cisco/Juniper/Aruba etc.

  • Provide the recommendation to customer for remediation of the BUGS & Vulnerabilities.

  • Can produce High Level & Low Level Implementation Documents using/without using various tools.

  • Produce cost-effective technical solutions in order to achieve BT Global Services’ business objectives.

  • Establish and maintain good working and technical relationships with BT and non-BT suppliers and influence product portfolio direction.

  • Choice of solutions technologies / services to best fit our client’s requirements.

  • Assessment of technical risk..

  • To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.

You'll have the following skills & experience

  • Must have professional experience in BUGS scrubbing.

  • Good understanding of various Cisco Platform such as Cisco Routers like ISR 2900/3900/4400, 7200, 7600, ASR 1K, 9k and Switches like Cisco 2900, 3600. 3750, 3650, 3850, 4500 & 6500 series.

  • Must have good understanding and hands on experience on Nexus platform such as Nexus 9k 7K, 5k, and 2k. and DC technologies like VDC , FEX , VPC

  • Must have good understanding of IOS upgradation of Cisco Routers / Switches / Wireless Controller and Nexus devices.

  • Hands on experience on Cisco / Aruba Wireless Controller (AP, WLC) and do the installation, configuration and troubleshooting.

  • Must have good hands on experience on routing protocol like EIGRP, OSPF, BGP, static routing etc.

  • Hands on experience on Juniper M-Series Routers such as M10I & MX80, mx96 & EX – Series Switches.

  • Worked on Multi-vendor environment such as Juniper, F5, Aruba and Riverbed with basic understanding about the same that will be a good advantage.

  • Understanding of technologies concept such as VSS, VPC, Stacking, HSRP, VRRP and GLBP.

  • Strong knowledge of layer 2 technologies like VTP, STP, MST, RSTP , Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.

  • Should have understanding of GRE, IPsec, site to site VPN & DMVPN

  • Effective inter-personal, leadership, communication and presentation skills; and ability to work within technical teams.

  • Should have worked in Global environment and have supported client in 24/7 environment


  • Networking: LAN/WAN, TCP/IP, Load balancing, DNS, ACL, Routing, VLAN, VPN. Cisco SDWAN

  • Wireless Cisco / ARUBA / WLC AP.

  • Routers , Switches & LB Devices: Cisco, F5 , GTM,LTM

  • Network Design Tool : MS Visio 2003 , 2007

  • Security: Juniper SRX, Checkpoint, ASA.

  • Riverbed : (Steelhead, Interceptor, CMC and SMC)

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!


Job: Customer service

Title: Release & Deployment Management - Senior Associate

Location: India-India-Gurugram-Gurugram

Requisition ID: 160534