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Facebook Strategic Partner Manager, WhatsApp, India in Gurgaon, India


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


WhatsApp is seeking an exceptional individual to serve as a partner manager for our strategic partners and clients in India. If you are a highly motivated team player who has experience in business and product strategy, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. This role is focused on growing our WhatsApp Business API product which serves mid and large sized clients globally. The ideal candidate will have strong channel and SaaS experience, especially in a revenue oriented role with direct ownership for driving goals. The role requires both building and delivering the country GTM strategy with emphasis on successful client outcomes, via joint planning, negotiating commercials, tracking projects and working with cross functional teams and external partners and stakeholders effectively. The candidate will possess proven analytical skills and the ability to effectively influence & communicate cross-functionally with senior levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the WhatsApp Business Messaging experience. This is a full-time position based in our Gurugram/ Mumbai office with frequent travel expected within the country.

Required Skills:

  1. Develop new business deals, manage relationships at senior levels and execute against plans for key strategic accounts

  2. Be a growth driver for scaling business and revenue through demonstrated success

  3. Along with cross-functional teams, create, maintain and influence relationships with key ecosystem players in the country to help establish a narrative of WhatsApp for good

  4. Responsible for managing pipeline information and client relationships to identify potential new business leads, growth opportunities or future competitive trends

  5. Maintain account plans and build close working relationships with key stakeholders in the marketplace

  6. Present to and consult with management on business trends with a view to developing new services, products, and distribution channels

  7. Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information

  8. Develop and execute the partnership strategies and programs to enable our product and business strategy

  9. Work with product and engineering teams to identify product gaps that can be addressed through partnerships

  10. Proactively identify and analyze complex, long-term, critical infrastructure problems alongside cross-functional leaders and stakeholders

  11. Achieve alignment in ambiguous or contentious areas to drive product decisions

Minimum Qualifications:

  1. A sales driven leader with experience in cPaaS, SaaS or enterprise software environments. Sales and Channel management experience creating, negotiating and closing complex deals

  2. Knowledge of user needs, gathering requirements, and defining scope

  3. Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership

  4. Analytical and problem-solving experience with large-scale systems

  5. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones

  6. Capacity to get things done at short notice while collecting information from a variety of internal and external sources

  7. Post-graduate degree or MBA

  8. 10+ years of experience delivering partnerships with meaningful new customer and/or revenue impact

Preferred Qualifications:

  1. Experience in building or managing partnerships and programs around messaging and/or commerce

  2. Product Management experience

Industry: Internet