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UnitedHealth Group Associate Tech Support Analyst II - Gurgaon, HR in Gurgaon, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As an Associate Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers, which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:

  • Escalate unresolved issues to 3rd line support staff or external vendors in a timely fashion and provide updates to both End user and Supervisor

  • Provide Remote or Desk side support to end user where applicable

  • Provide advice to clients on how to utilize IT more efficiently and effectively

  • Participate in Internal projects of Department

  • Deploy and support of Hardware and Software Assets

Required Qualifications:

  • Bachelor's Degree or higher level of education

  • 2-3 years of experience with PC operating systems including Windows NT, 2000 and Windows 7

  • 2 or more years of experience in a customer service role

  • 2 or more years of Technology Support experience

  • 2-3 years of experience in L1 or L2 Technical Support or Desktop Support

  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

  • Experience with MS Office (including Word, Excel and PowerPoint)

  • Ability to troubleshoot and resolve incidents or problems within agreed service levels and quality metrics

  • Ability to work on HP Service Manager

Preferred Qualifications:

  • Information Technology Certifications

  • Computing Technology Industry Association A+ Certification

  • Microsoft Certified Systems Engineer (MCSE)

  • Microsoft MCPs or MCSE

  • ITIL Foundation Certification

  • Good communication and presentation skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Job Keywords: Associate Tech Support Analyst II, Tech Support Analyst, Support Analyst, Analyst, Windows NT, 2000, Windows 7, Gurgaon, Haryana