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Conduent Fraud Customer Experience Associate in Guaynabo, Puerto Rico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Fraud Customer Experience Associate-Guaynabo

$12.10 per hour & Great Benefits

Conduent Business Services - Guaynabo, PR

Working at the site for training-Can be remote after training for day time shifts while social distancing is mandated.

An uploaded resume is required.

What you get in this role:

  • Full time position

  • Several work schedules to select from

  • Customer Service Training

  • Potential for Overtime pay

  • Potential for Work from Home based on shift selection and social distancing mandates.

Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check including credit and drug screen

Preferred Experience: 1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills. Experience wtih Mircrosoft Word, Excel, and Powerpoint. Flexibility is a must.

  • Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.

  • Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.

  • Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.

  • Provides customer with appropriate customized information requested.

  • Derives all necessary information from customer to update database.

  • Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

Where legally permissible, Conduent requires associates to attest to their COVID-19 vaccination status and may require proof of vaccination.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent's ADAAA Accommodation Policy ( .