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Change Healthcare Solutions, LLC Product Support in Grove City, Ohio

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference.Title: Product Support Representative- Epic Overview of Position Responsible for providing product and technical support to Change Healthcare customers with an emphasis on Epic-related support initiatives, including mentorship and education curriculum. Position will represent Support on cross functional team responsible for the optimization of Change customers using Epic, including development of custom tools, processes and product integration roadmaps. Candidate will service all support channels from end-users, administrators, vendors and insurance carriers through research and problem-solving skills within organizational metrics and targets.What will be my duties and responsibilities in this job?Manage open customer issues via CRM system through research, documentation, customer communication on statusManage inbound service channels: Phone, Email, Chat, Point person for all Epic-related support initiativesRepresent Support on cross functional team responsible for the optimization of Change customers using EpicRepresent Support interests to other teams for Epic escalations or projects crossing team boundaries. Teams may include, Product Management, Development, Operations, Quality Assurance, Payer Compliance, Implementation and Direct CareTeam Project work to include but not limited to customer outreach projects, process improvement coordination w/implementation, document and maintain department processes and customer communication templatesWhat are the requirements needed for this position?Epic experience required, minimum 2 yearsHigh technical skills, competent people skills, dedicate account experienceMust have experience working on cross functional projects that involve all levels of management Excellent analytical, communication and computer skillsMicrosoft Office Adobe Acrobat - Intermediate UserWhat other skills/experience would be helpful to have?Knowledge of ANSI X12 5010CRM (Client Relationship Management) - support issue backlog managementSharePointand Confluence experience preferredBachelor Degree preferredStrong attention to detailAbility to multi-task to complete project workWhat are the working conditions and physical requirements of this job? General office demandsEnvironment (Work from Home)Using key board 5+ hours per dayHow much should I expect to travel?No travel required.Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.#LI-RemoteJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disabi