SC Department of Public Safety Administrative Assistant / Assistant Branch Supervisor II - 110389 in Greenville County, South Carolina
*_THIS POSITION IS LOCATED AT GREER DMV OFFICE IN GREER, SOUTH CAROLINA._ *Under general supervision, the Assistant Branch Supervisor II assists in managing the customer service and business activities of a customer service center. This position also performs a variety of complex administrative and management support duties. Duties will include assisting the manager with personnel matters, inventory, implementation of agency policies and procedures, as well as provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes. Serves as manager of the office in the absence of the Branch Supervisor.
The Assistant Branch Supervisor II may be called upon to perform some or all of the tasks below:
Serves as supervisor in the absence of the Branch Supervisor and is capable of performing the duties assigned to the Branch Office Supervisor including but not limited to the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office. Performs and assists with audits of offices and associated entities operating under the agency's enforcement areas. Capable of holding office meetings and conducting training on behalf of office management to advise staff on new and existing policies and procedures.
Assists Customer Service Representatives with driver and motor vehicle services such as issuing all classes of driver licenses, registering and titling vehicles and managing public inquiries. Registers applicants for motor voter and/or selective service, if required.
Reconciles daily activity reports to include bank detail, timesheets and approves refund requests. Secures audited documents, petty cash fund and accountable monies on a day to day basis. Responsible for ensuring building is secure. Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment.
Assists the general public by administering knowledge tests for all classes to include CDL, retrieving and responding to phone messages and processing driver and vehicle transactions.
Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly and quarterly reports.
Provides input into employee EPMS's. Interviews and prepares all documents pertaining to newly hired employees. Trains all office personnel on various DMV transactions and procedures. Performs other duties as required by supervisor.
The person holding this position may be required to relocate to an office within 30 miles of their hom office if business needs require. This move cannot exceed 30 miles from the current office.
Minimum and Additional Requirements
A high school diploma and six years of excellent clerical, secretarial or administrative experience. Must complete a nationwide criminal background check to include finger prints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
Knowledge of the principles, policies and procedures of the DMV. Must have a valid South Carolina drivers license with a good driving record. Computer skills required to perform job functions. Ability to communicate effectively, multi-task, collect fees and train other employees. Ability to deal courteously and effectively with the public. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests and Vehicle Inspection Test.
Reports directly to the Branch Manager. In many cases performs supervisory duties for the manager. Capable of working independently, guiding others in their work schedules and communicating with manager on significant issues. Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service.
Inside tasks are performed in climate controlled office environment, exposure to extreme temperatures for road tests. Physical skills include lifting up to 50 lbs, reaching, standing, sitting and climbing. Must attend required training, meetings or workshops. Overtime may be needed to meet job demands. Saturday work required (minimum once per quarter no more than four times per quarter).
Supplemental questions are considered part of your official application. Please complete the online application to include all current and previous work history, professional references, present salary, and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
A Bachelors degree may be substituted for the related work experience.
Salary: $27,527.00 - $50,930.00 Annually
Location: Greenville County, SC
Job Type: FTE - Full-Time
Job Number: 110389
Closing: 3/1/2021 5:00 PM Eastern
Class Code: AA75
Position Number: 60030132
Normal Work Schedule: Other
Normal Work Schedule (Other): Monday - Friday 8:15 A.M. - 5:15 P.M.
Pay Band: Band 4
Hiring Range - Min.: $33,966.00
Hiring Range - Max.: $38,451.00
Opening Date: 02/22/2021
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures: You must apply on-line at www.careers.sc.gov. Applications will be accepted through 5:00 p.m. on March 1, 2021. Follow the status of your application online. You will be notified of scheduled interviews and also the final disposition of the job. If you are having technical difficulties with submitting your application online, please contact 1-855-524-5627.
Agency: State of South Carolina Department of Motor Vehicles
Address: P.O. Box 1498 Blythewood, South Carolina, 29016