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HCL America Inc. Specialist in Greeley, Colorado

SpecialistColorado2.5-5 YearsUSASR NumberHCLI/HCLI/2021/1445932Job Description (Posting).Network Hands and Feet (1.) To provide support for on call escalationsand doing root cause analysis of given issue (2.) To independentlyresolve tickets within agreed SLA of ticket volume and time (3.) Toadhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update andmanagement, Training freshers, coaching analysts (5.) To ensurepositive customer experience and CSAT through First Call Resolution andminimum rejected resolutions or Reopen CasesQualificationB TechNo. of Positions1Skill (Primary)DWP-UCC-Network VoiceEmployee GroupBusiness Line FTCityGreeleyEntityINFRAAuto req ID809465BRHCL America, Inc. is proud to be an equal opportunity employer and givesconsideration for employment to qualified applicants without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status